Tag Archives: “time management”

The Key to Success in Everything.

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This week I have been mostly taken by a concept that the ‘better’ coaching writers espouse as a specific, rather than ‘work it out for yourself’ idea. The oldest writing I find about this is from the 1930s in the name of Napoleon Hill. It was later reframed in 1989 by Stephen Covey, and Jack Canfield provides the same overarching advice in his 2005 book “The Success Principles”. It is an idea that underpins any level of success in business and personal relationships, and without it everything else fails.

Napoleon Hill, paraphrased it thus: “If it’s to be, it’s up to me.” Covey calls it ‘Be Proactive’ and Canfield calls it ‘Take 100% Responsibility.’ All have the same meaning.

They mean that in order for things to happen, it’s all down to you. You either do it, or you cause it to come about.

I have taught this in personal development classes and often met resistance. It was understandable: in reality, other people and circumstances do have an influence on what we do. In truth, our success relies on us making ourselves relevant, and it relies on us dealing with those external influences. Which is where the resistance loses the argument.

Whatever happens, we have a choice. That choice is to deal with the circumstance, fight it, or accept it. As Covey described it, we have Direct, Indirect, or No Control over what happens to us. Direct Control means we can deal with it ourselves, and overcome the challenge. Indirect Control means either we deal with it in concert with other people, or we nudge it in the direction we wish to go, adapting as we do so. No Control means we smilingly accept it, rather than waste time and emotion fighting the insurmountable.

But we aren’t only talking about severe challenge. We are also talking about little things, small annoyances. I can’t tell you how much emotional effort I find myself putting into the avoidance of a two-minute annoyance! This morning I have hoovered, dusted, stocked, emptied and sorted multiple little things that really have always been someone else’s responsibility. But today, I chose responsibility and it’s all been done.

Have I gone from serious stuff to trivialities? Maybe.

But how about you? What things are you avoiding because they are annoying, in the knowledge that the person responsible is you – but you really don’t want to do them? And is ‘not doing them’ creating the result you want to achieve?

Here’s an example. I am an introvert. I’m reluctant to mix. I have found that most people are: when a group of strangers assemble, there is abundant awkwardness until – I start the conversation and introductions. Me. Shy bloke. Until I, or someone like me, starts the mixing off, it’s awfully quiet. I take 100% (etc.) for communication.

Other things: Paperwork. Cleaning. Maintenance. Shopping. ‘That’ conversation’. All yuk jobs, but all necessary for a smoother existence. All or some of which are things which you think you have delegated, but which the delegate ain’t doing.

Of course, I haven’t yet mentioned the moral victory when you make it plain that you’ve briefly, and pointedly, taken responsibility for someone else’s work. Rub it in their faces. Let it be known far and wide.

Sometimes, the mantra ‘I will take 100% Responsibility’ means doing the ‘thing’ so that you can move on from it, and move closer to your desired outcome. Even if that ‘thing’ just means clearing the dishes from the work surfaces you won’t need for three hours – but will now be clean and ready when you get there.

Take charge of as much as possible. Even if you don’t want to do it – do it.

You CAN Give Up – But There’s One Condition.

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Jordan Peterson is a Canadian Professor of Psychology, known around the world for his right-of-centre views on the steady creep of authoritarianism that is intended to dictate to people how they should speak. That is why he became famous – he spoke to his government to say that there was a huge ideological difference between directing what people should NOT be allowed to say (genuine hate-speech) and directing what people HAD to say, e.g. enforced gender pronouns. You can have your own views on that, but rest assured I will not be TOLD what to say. You can ask nicely, and I’ll do my best to comply, but I refuse to apologise if I inadvertently ‘misgender’ someone based on several million years of evolution and 60 years of hitherto reliable guesses.

But he is also, as indicated, an expert on human behaviour, and in an interview on YouTube (and nearly everything he’s ever said is on YouTube so don’t second guess what you think may have he said, he’ll rip your argument apart) he made this interesting comment when discussing how people are so easily swayed from the disciplined path. You know, when one more cigarette/pasty/drink etc. won’t matter, or ‘it’s too hard to keep pursuing this goal’. We’ve all been there.

He said, “You can change direction if you want – as long as the new road is equally or more difficult.”

I can’t say I’d ever given that idea too much thought, before. But it’s a great piece of advice. It reflects the reality that, sometimes, the path you’ve chosen for yourself isn’t necessarily the right one. Many would give up, but Peterson counsels not giving up, but redirecting the same or greater level of effort towards a properly considered, alternative route to the success you sought, or even a new definition of success.

To use a poor analogy based on personal experience, I used to be a runner and did a couple of half marathons, but about 5 years ago my knees started grumbling. Friends introduced me to road cycling, and I recovered a level of fitness I hadn’t experienced for a while. Now, that is an accidental example of ‘changing direction but applying the same level of discipline’ to achieve a similar goal – physical fitness.

What have you been chasing, but no longer ‘love’? Were you on a particular career path that you now question? For example, and again based on what I saw in the organisation I worked for, have you been desperately seeking upward promotion and ignored potentially rewarding sideways development – less pay but a greater sense of contribution, achievement and purpose? To do either takes discipline, but they may also require similar mental and academic approaches which are just as difficult to travel, yet more satisfying.

In the same interview, the interviewer spoke of a friend who’d retired from some enterprise and initially enjoyed retirement, but realised he was getting bored. He made an astute observation with which I sympathise. He said, “I miss being good at something.”

You don’t only have upward, better paid options available. You have specialisation options, academic options, different job options – lots of options. And when you choose the option that works best for you, you discover the pleasure of being good at something.

What could that be? Apply self-discipline, and go and get that.

For more on this subject, buy The Three Resolutions in paperback or Kindle HERE at Amazon.co.uk .

What to consider when what you're doing isn't working as well as you'd hoped.

On Fishing – and The Poisoning of the River They’re Living In.

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There’s an old saying: Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. It’s a maxim with validity, and essentially speaks for itself, but I sometimes feel as though the message has still to get through because it’s a metaphor. Sometimes metaphors need to be more specific, which kind of undermines their purpose but some people need to be spoon fed, and sometimes those people include me.

So here’s my amendment.

“Teach a man to pass an exam, and he passes the exam. Teach a man the ability to analyse, to reason, to interpret, to question and even challenge, and you create a leader.”

(Which is something I wish University administrators and educators would return to understanding in the way they used to when graduates knew more than ‘just’ the content of their thesis.)

Let me give an example of how that doesn’t happen. In my years as a copper, I concluded that a lot of the training we received was designed to tell us ‘what was what’ and to accept the wisdom of our trainers. In fairness to some trainers, they were just given material and told, “Teach this.” I remember being trained about the new surveillance laws in 2000 and walking away convinced I couldn’t do any active police work, so bad was the explanation of the law. Later, I was engaged in an argument with a trainer over another misunderstood process, and I have always been bemused by how data protection legislation continues to be taught by threat, rather than as a relatively straight-forward concept.

You see, people were seeing only the overall objective, but never researching deeply enough to understand the details – which, more often than not, made life easier than their poor understanding allowed. They worked on a ‘you can’t do that’ basis instead of finding out what you could do.

They’d been given a fish, but not taught how to fish.

Giving fish is how young people seem to be learning, these days. Ideologies proliferate without question, which is troubling. Blind obeisance to the prevailing wisdom is causing old, practically settled identity politics to rear its ugly head again, because ideologues shout louder than people who challenge those ides with analysis, research, considered reasoning, appropriate questions and robust challenge (see what I did there?). The worst example is Critical Race Theory, which appears to be a form of reverse-racism, in that three or four decades after the question was settled in principal (it will never be settled in universal practice, fact of life), now those who accepted the responsibility for overcoming all the isms – and arguably the belated credit for doing so – are now expected to account for their guilt for offence caused a hundred years or more ago. Apparently, me, born 1961, must accept guilt for 18th century slavery despite the fact that me, born 1961, never knowingly owned or trafficked a slave.

It’s divisive, and the shouty side is trying to stifle debate either because it has no reasoned argument, or because there is a terrifying motive behind it. In other words, I believe that the unintended consequences of their violent demand for tolerance will be even more intolerant division. They must actually want that, and we’ll all have to pick our side. (And by the way, their leaders never put their heads above the parapet, like most Marxist generalissimos.)

Well done, educators. You’ve fed our kids poisonous fish, stifled challenge, invented reason, and now the rest of us are reaping the rewards of your stupidity. Or, at best, you’ve sat by and let it happen.

It’s not too late. You can stop imposing your ideas on the young and, instead, debate with them. If your ideas are valid, then they will stand. If not, they should die. If you’re quiet, stand up and be counted.

Doing that will take character and competence. And it’s the best service you could ever provide.

In conclusion, let me put it this way – an intellectual argument for CRT is the same as an intellectual argument for that rectangular pile of concrete blocks in the Tate gallery.

Total b—-ks.*

*Bricks

You Don’t HAVE To – You GET To.

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Three words that dismay the most productive and professional among us represent the death knell to a positive mindset. Stephen Covey mentioned them as part of his treatise on Habit One: Be Proactive, and just lately I’ve been feeling their proverbial pinch. The three words are:

“I have to.”

That expression is usually attached to an unwanted imposition or commitment, is it not? If you don’t believe me, ask yourself if, when you are looking forward to executing on any commitment, you use them – or if you use expressions like “I want to”, “I am going to”, or “I have promised that I will…”. In truth, I’d gamble that you only use the expression “I have to…” when what you are about to do is NOT something you want to do, at all.

Well, it’s certainly true in my case.

Until last night. I was reading a book called ‘Best Year Yet’ by Michael Hyatt. He was writing about how barriers present opportunities in the sense that if what we truly want is the other side of such an obstacle, we will do anything we can to go over, under, around or through it. Alternatively, if we aren’t really all that interested in what’s waiting ‘over there’, then there is no way on Earth that we will even try.

Now, I’m not sure if what occurred to me is what he meant, but my brain went, “You don’t have to – you get to.” My brain dropped its mic as it said that. Boom!

And my mind raced.

I get to hold my wife’s hand. I get to ride a road bike because and so that I am fit and active. I get to write because the information technology exists to make that possible. I get to drive a fast car because I earned and inherited money from loving parents that enable it. I get to drive well because people with charitable intent provided the training I needed, and as a result I get to pass on what I learned from them.

I also get to make proactive choices because life gave me the intellect to know that I can, and life did not mar my life with insurmountable challenges. I get to live in a relatively free country (damn that Covid and its excuse for authoritarianism) and am not subject to an unwanted war. I get to hug five gorgeous grandchildren because I got to bring four loving children into the world, and I get their love, too.

I don’t ‘have to’ do anything special to get any of those things. They came naturally, or I sought them out and got lucky that way. I didn’t ‘have to’ have children, I wanted and got to. Some never have that blessing and some don’t seek it – that is up to them.

There’s no doubt about it. I am living a great life because of what I got and get to do,

So from now on, I don’t have to rise out of bed in the morning – I get to.

I don’t have to write a blog that is available to millions (if they want it) – I get to.

I don’t have to walk that bloody dog – I get to.

And it’s quite surprising how that simple change of expression turns an imposition into a benefit,

Try it – from now on, instead of ‘having to’ do something you don’t want do, consider that you ‘get to’ do it because something good happened, first.

First Things First – But TOGETHER.

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There is a lot of material in the personal development sector that promotes the setting of goals. It’s a standard theme, which makes perfect sense because you can’t develop yourself in a particular direction unless you know what your destination actually is.

Numerically, there are a LOT of those books. Also numerically, there are fewer books that promote the idea that your goals should be, as far as is possible (given the reality of work impositions which your employer would really like you to consider as important outcomes), aligned with your personal value system.

There are millions of books on relationships. Some ethical, some manipulative. There are those which instruct you how to improve a loving, compassionate and giving relationship with someone important to you, and at the other end of the ethical scale there are books that tell you how to make people do what you want them to do for you, regardless of their own interests. We don’t like those, do we?

But in my (admittedly limited) experience I can think of only one that truly combines advice on how to set goals that align with your personal values AND which take into account the fact that what you want to do involves and affects other people. In other words, one book that asks the values-directed goal-setting reader to consider their relationships as part of the planning equation.

The book is Stephen Covey et al’s 1994 classic “First Things First”, and it dedicates a lot of its pages to ensuring that the reader properly considers their important relationships, and compassion for others, as part of their planning and executing of their lives. There are 43 pages alone under the heading ‘First Things First Together’, but the tone of the entire book is one that says, “Everything we do, we do with, for or because of others.” It’s all very well having the drive to get what it is you desire – but this is the only book I have read (on time management/event control) that reminds us that relationships are more important than achievement.

Which is not to say that I have ever mastered that idea. Far from it. I have spent many a day frustrated that ‘someone’ is getting in the way of my plan by being late, letting me down, not performing well, or being the other half of a misunderstanding. Like you, I get the hump with other people.

First Things First was the first Covey book I read, because I was exploring the concept of time management for work at the time I found it. But despite my generic impatience with other people getting in ‘my’ way, it spoke to me. It spoke to me so much that I have subsequently explored everything Covey ever wrote (to an embarrassing degree, to be frank). Me! Mister Miserable, Mister Impatient, Mr Self-Absorbed was impressed by a book, the tone of which was about recognising and respecting other people in personal and professional planning.

So impressed that I taught it, gifted it and promoted it. Some will listen, some will not. C’est la vie.

But if you have an inkling to learn time management AND you love, respect, and wish to take into account the needs of, other people, this is the book you want.

Make it your next personal development purchase.

(And while it might not have a big section on e-mails, be mindful that this is about the mind-set, attitude towards, and execution of life and work, not how to use a hammer that has its uses but isn’t applied to everything. There are lots of books about emails, too.)

You can get it through THIS LINK. (I suggest you don’t buy the audio book as it is too heavily abridged.)

Don’t Be Afraid To Cry. Especially Men.

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I am a traditional male. Not metrosexual. Not a Hipster. Not any of the ‘new man’ alternatives that were designed by people who do not consider themselves ‘just’ men. Each to his own, but ‘my’ idea of a man is someone who’ll back you in a fight, not hang back questioning the morality and whether his hair will get ruffled or his nails scraped. That’s just me – I’m the same age as Jack Reacher, (The book one, not the telly one. There’s been some temporal fiddling going on there.) Not that I’d start the fight, but my criteria for manliness, old-fashioned as it is, is ‘would I be happy if he was my only back up in a scrap?’

But I do have a softer side, and this is the funny thing. I get teary. And this is my list of teary moments.

  1. The last scene in ‘Saving Private Ryan’, where a now elderly Ryan stands over the grave of Lt Tom Hanks and asks his family, “Am I a good man?” (Damn, here I go…….)
  2. The goodbye scene in the movie ‘E.T’. “I’ll be right heeeeeerrreeee.”
  3. Funerals. Anybody’s. I feel the sadness of a life gone by.
  4. My daughters’ births and weddings. I think that’s allowed.
  5. When other people cry on telly in a properly poignant moment. No idea why.
  6. When Mel Gibson, as Lt Col Hal Moore, weeps after the battle at Ia Drang in the film ‘We Were Soldiers’. Made more poignant because the real Hal Moore did exactly that after the actual battle, as he praised the bravery and sacrifice of his men on national TV. (I’m really struggling to see, now.)
  7. The end titles of ‘The Battle of Britain’. Music composer Ron Goodwin’s build-up of strings to brass as they list the losses brings home the sacrifice of young men a third of my age.
  8. ‘Marley and Me’. Can’t watch that.
  9. Artax sinking into the Swamp of Sadness in ‘Never Ending Story’. Moroder’s music did NOT help.
  10. And damn it all, the final scenes of the Bond film ‘No Time to Die’. I’ve known that man since I was 8. And using John Barry’s ‘We Have All The Time In The World’ over it was a killer. And I was in a public place, damnit!

I see no shame in a man crying. It shows some level of understanding and empathy with whatever is causing it. And it shows, I guess, that there is something within said man that underpins his willingness to fight for something that matters, if fighting is needed. If a man didn’t care, then he’d fight for the wrong reason – false, macho, hyped-up patriotism, for example.

I remember 1982. I watched the documentaries as the men left for the Falkland Islands. Singing, “We’re going to the Malvinas, we’re gonna kill a **** or two” at the top of their voices.

And I also saw the documentaries as they came back. Utter silence.

And I wept for their sacrifice – the sacrifice not only of their colleagues and their friends, but also the evident loss of innocence about combat.

Still do, occasionally.

Don’t be afraid to weep.

Are you a Lifelong Learner?

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Interesting question. You may reply that your employer keeps you up to date with industry developments, legal and practice changes that influence or dictate how you work. That is, indeed, training. But I am not writing about training to which you are directed on pain of death. I am writing about self-directed, self-financed (if necessary) and possibly self-interested education. I am referring to off-the-job training.

There are countless options for most of us to learn something that isn’t job-related – for example, we might decide to learn to play a musical instrument, to scrapbook (now a verb as well as a noun), to reorganise flowers or to cook. Community Education is a big area. And I recommend you do some research about that.

But available through the same route, but more competence-focused, are courses provided outside your work but which would enhance your ability to do that work.

No, I have no odea what that might be – I’m not in your industry.

But let me provide my example. I was a serving police detective, but outside of that I trained as a legal executive (lawyer) for 4 years, obtained a qualification that allowed me to teach adults in further education, and di other courses related to both of those. They weren’t provided by, nor funded by my employer – I funded part of it, grants funded the rest. Ker-ching!

On the face of it you may ask what legal training in probate law, land law and contract law had to do with policing, but I assure you the benefits to me as a Fraud Detective were amazing – the number of cases I could deal with because of that knowledge rose, as did the number of cases we passed back to complainants. Cases passed back because we knew they were trying it on – for example, solicitors, rather than dealing with a probate dispute, would point their clients at the police and scream ‘FRAUD!’ so that we would get all the evidence and they could use it having had it gathered gratis. I, on the other and, could show why it wasn’t a fraud (at least at that point) and make a perfectly good legally-sound argument for that decision. And we had one man alleging a commercial fraud that I sent back pretty much annually for 10 years because I knew about contracts while not one of my colleagues had the foggiest.

The Second Resolution states:  “To overcome the restraining forces of pride and pretension, I resolve to work on character and competence.”

Competence in the workplace is obviously covered by that statement, but I argue that such competence can extend, indeed should extend outside one’s professional obligations. In fact, I suggest it should include your societal and familial obligations, too.

Be a better citizen, be a batter parent, be a better child. It’s all there in that simple sentence. Be (character) a better (competence).

There are many facilities available for training, and in areas you might thing weren’t catered for. For example, parenting training is available from many charitable foundations, including Care for the Family. You might think parenting comes naturally.  Lucky you if it did.

Identify and seek out training in respect of the competencies you lack – and identifying and admitting that lack is an example of good character, by the way.

As they say, admitting the existence of a gap in your education is the first step to closing it and reaping the rewards that follow – both financial and personal.

What will you seek to learn after today?

A Personal Observation on My Goals Planning for 2022. Do you have the same challenges?

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Years ago I read the book ‘Your Best Year Yet’ by Jinny Ditzler, who sadly passed away last year. In a nutshell (because it’s a lot deeper than the following might suggest), she proposed that every year you go through a process of examining past success and failures, identifying what you learned from both. From that learning you consider looking at life through a new paradigm, and list three (could be more but not too many) Personal Guidelines for the next 12 months. Only after you’ve done that should you then identify your roles, values – and ten goals for that period. It’s called a BYY Plan.

(I’ve written before about ‘only’ having term goals and ‘what to do when you’ve only got 5 left and loads of time.)

Anyway, I have been doing that on and off for a while (and amending the list every time I complete one or more goals on that list) and this year was no exception. Except I wasn’t feeling the love. It’s 4 weeks in to 2022 and after a spectacular start I was feeling unmotivated. So what was wrong? I decided to look at last year’s BYY Plan.

Last year went well. I had a list, and one of my Guidelines was ‘Make Hard Choices and Act’. That was possibly the best one. Many’s the time I read that and went out and exercised, or pushed myself a bit harder, or did something towards a goal that I otherwise would have avoided. And I would guestimate I completed on well over 80% of the goals I set for my 60th year. I rewrote books, requalified as an advanced driving mentor, and drove three racing circuits of the four I planned, only being defeated when my brakes developed a fault and, let’s be frank, a race circuit is one place you need good brakes. I completed on a few procrastinated house development plans, and generally succeeded all over the place.

So why not this year, so far?

First of all, I realised that some of my goals were a bit vague. Well-intended, but vague. They needed sub-goals to make any sense, or just needed more specificity than I’d initially stated. (30 years of receiving AND giving SMART Goals input and I still screw up….)

Second, I realised that some were the goals you’re ‘supposed’ to have. Which means they weren’t really mine, they were someone else’s.

And third, I set the bar way too high. I decided to ride my bike 100 miles a week. For three weeks (and one day, to be honest) I did exactly that. And I felt absolutely wrecked, bored, unmotivated. The time it took out of each day among all the other commitments I made was mentally wearing.

And one goal was a combination of both the ‘someone else’ and ‘high bar’ faults, and it was debilitating mentally as I struggled with the effort of trying to meet it while not really wanting to. I’d walk the dog and the whole hour was my conscience debating ‘can I?’ ‘can’t I?’ and ‘How do I/Should I get out of it?’

In the end, I chose to disappoint the someone else, and in fairness they didn’t try to talk me back around, and respected my decision. It’s great to have understanding friends.

Anyway, long story short, today is the day I address all those errors and create a plan that is still challenging, but which I want to do as well. For example, one of my guidelines read ‘Exercise relentless self-discipline’. It may seem soft, but that word ‘relentless’ was causing mental and physical pain. Every time I didn’t train because of the motivation/physiological challenges, it just added more pain. Just removing that word is going to make the plan easier to execute without excusing laziness, for example. And if you’re being truly relentless, some things have to give way to other things, which in itself pulls at the conscience, which drives you nuts.

I know I promote self-discipline on this site, but in my book The Three Resolutions I address exactly when self-discipline becomes self-defeating, so my integrity remains intact!

So I recommend Jinny’s book (after you’ve read mine 😊) because properly executed in a considered way the Best Year Yet Plan I made for 2021 resulted in the best year I’ve had in quite a while.

And I was faster than the Stig around Castle Combe Race Circuit. (have I mentioned that before?)

(I admit that’s Anglesey Circuit and not Castle Combe, but I haven’t any pics of that day. Sorry.)

Decisions, Decisions. (On doing the right thing.)

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I was at a meeting last night, and the subject was Guidance – where do you find it? The trainer suggested that there were 5 sources to which you can turn when faced with a decision, or more accurately a momentous decision, the settling of which will have massive impact on ‘what happens next’ in the particular scenario with which you may be struggling at any time. Note that I said impact – the event leading to the decision may seem quite trivial, but your decision on how to deal with it will create the result you want, the outcome you need (which may be completely different), or a complete mash up mess.

The sources included reference material, social and professional peers, and previous practices or protocols. But the one that made me sit up with interest is arguably the most important one, and relates to the Second Resolution, or more specifically the second part.

The decision might well go through all of the assessment sources identified in the previous paragraph: what does the book say, what do my colleagues, supervisors and other human resources suggest I should do, and what is the current practice as laid down in page 457, paragraph 3 sub-section 2 of that manual we all say we’ve read but have actually never been able to find. And after going through that systematic(!?) approach, we arrive at the final guidance criteria, the one relating to that Resolution, and the one which causes the most trouble. And that assessment question is….

“Is it the RIGHT thing to do?”

The problem may have technical solution. It may have a protocol supporting the policy supporting the law supporting the organisation. Your friends may think it’s best. But in your heart, there is doubt.

If that is the case, you need to ask that last question and decide whether your conscience will let you do something you know isn’t right (or as right as it could be), but you’ll keep your job and reputation; or whether you’re prepared to act in all conscience, breach a protocol or practice, risk offending your peers and be absolutely content that what you did was clearly in keeping with your own personal value system, and extrinsic principles.

Not easy.

I hope that where I’ve been faced with such decisions in my past that I usually made the right choice. No doubt there have been occasions when I know I’ve done what I was told to do, in contravention of what I thought I should do, but that was often the result of a direct order by someone with more experience, knowledge (and power) than me. But in one situation that comes to mind as I write this, I was able to communicate my distaste for the execution of the instruction.

It isn’t easy fighting for what’s right. There are always consequences. But it’s a lot easier than fighting your conscience over something you did that you knew wasn’t right. You have to weight the consequences of every decision, right or wrong. You may have to weigh them up for a long time.

But while you wrestle with your feelings over what you decided and what you did, don’t forget to consider that other alternative: how would you feel if you hadn’t stood up for what was right?

Don’t focus on the problems created by acting correctly, in accordance with your conscience, values and personal character.

Focus instead on the personal integrity you demonstrated. People can see it, even if they rarely point it out.

Frustrated? Attack the Problem, not the Person.

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When do you get frustrated? Not disappointed – that’s a different thing. Disappointment means something hasn’t and will not happen. Frustration means it either hasn’t happened yet, or that it hasn’t happened in the expected fashion. And that’s the crux of today’s article – how to view frustration, which goes to the Second Resolution, and Character.

Frustration is a function of failed expectations. A promise is made, a contract signed, a E-Bay order submitted, an appointment set, and so on. In that moment, an expectation is established on the part of at least one party involved that the agreed consequence of the transaction will be met by the other. At this point, the ‘other’ party has only one obligation, which is to do what is expected of them. Probably nothing more. They entered into the agreement intending to do just that. To do X by Y.

Very often, the party with the expectation will have other activities which rely on X being done as agreed, which the second party knows and cares nothing about. Not their job. Why you want them to do X may not even be known to them.

This is the crux of frustration. A failure to communicate the consequences of any failure to meet the expectation. Of course, in day to day transactions such as those on-line (E-Bay, Amazon) the seller isn’t in a position to ask, and the buyer in no position to add to their order ‘I need that item for Claire’s birthday party so if it doesn’t come on time I’ll be embarrassed and she’ll be disappointed’, and it probably wouldn’t make any difference to their ability to deliver what they’ve already promised. But there are circumstances when an agreement is set, and bot parties made aware of the consequences of failing to act as expected.

But sometimes ‘it’ happens, and the expected action isn’t completed on time or as otherwise expected. That’s when Character comes in.

Character means the ability to look at a situation with an emotional detachment sufficient to see the reality – that sometimes promises are made and circumstances outside the other’s control came to pass that affected their ability to meet their obligation.

All too often, our response to a frustration is anger, accusation and a complete lack of acceptance of an absolute reality – that not everything and everyone revolves around us. Circumstances change and o one is to blame. And in situation of frustration, the first approach of a person of character to the ‘offending’ party should be inquisitorial, nor adversarial. To ask why something hasn’t happened before assuming it happened out of spite.

Not easy when your wife hasn’t come home to make the dinner. (I’m not good at this, either.)

Be honest – when someone doesn’t come through on your expectation, what’s your first inner reaction? Me, too. But there is another way.

Proactivity – the ability to make a considered choice in the gap between what’s happened and our response to it, is key. It allows us time to recognise that the world doesn’t always do what it’s supposed to, and that finding a mutually acceptable solution to a problem is better than starting a war over what is often quite a trivial problem, but one we’ve blown out of all proportion.

Next time someone doesn’t do what was asked by the time their action was needed, ask yourself whether the expectation was set as clearly as you thought, and then, if it was, enquire with the other person as to what has happened. Don’t assume you know, and then attack them.

You might need their help again, and that relationship is more important than being right. And you know, in your heart, that you aren’t perfect. And if you aren’t, why should anyone else be?

For more on character and the other Resolutions, read The Three Resolutions, available at Amazon HERE in paperback or Kindle.