Tag Archives: stephen r covey

A Badge That Makes You Skinny. Honest.

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The greatest writers on time management all agree – plan weekly, adapt daily. I subscribe to that ideal and do my planning on each Friday, but don’t worry – this post isn’t about time management. (That’s my other blog at https://policetimemanagement.com )

No, this blog being about The Three Resolutions, my focus this morning is about how ‘weekly’ doesn’t cut it for so many of us. A weekly review of our commitments and plans isn’t enough if, like me, you’re not as disciplined as you’d like to be. Recommitment every Sunday morning isn’t enough for us just as much as it isn’t (really) enough for churchgoers who are all pious from 11am to midday, and then go for a beer and heavy Sunday dinner in a pub.

Nope. I’m afraid for those of us still striving to become what we have concluded is ‘our best’ once a week may not be sufficient for our needs. We need to remind ourselves on a daily basis what it is we are about, what we are for. For those of us who really struggle, we may have to recommit every time we pass a temptation – like the fridge.

Having your values/mission/plan as a handy reference is, well, handy. In fact, having it to hand can be a literal requirement. An ‘in-yer-face’ representation and reminder could be key to keeping you on your set path. It’s not absolutely reliable – it takes personal proactivity to actually comply – but having the reminder present is certainly helpful. It reminds you of the guilt you’re going to feel when you don’t act in accordance with the values you set yourself.

In my ‘other’ book, ‘The Way: Integrity on Purpose’, I promote the analysis of personal values and the creation of a personal mission statement in much greater depth than revealed in The Three Resolutions book. I also discuss iconography. (See also Dan Brown and his ‘Robert Langdon’ novels.)

What’s that got to do with the price of eggs?

I’m a bit OTT. I have my ‘mission compliance reminders’ on the screensaver of my mobile phone and in the front of my planning system, but I’ve also had badges made, badges that I wear on at least one piece of clothing (coat or hat) that remind me I’m a frequent failure. 😊 Surprisingly cheap to obtain, given they’re custom designed. (£14 for 14 2 ½ inch metal badges from Awesome Merchandise, free plug).

You see, I’m trying to create a kind of obligation to act in accordance with the motto/philosophy that these badges represent. You might think that’s a bit weird, but there you sit in your football club’s shirt, or a branded shirt that just advertises someone else’s mission. Think about that. You paid more for your shirt than I paid for my badges, and you’re reinforcing and funding someone else’s mission. Duh!

Have you explored your personal values? Have you a personal mission statement or stated, written ‘constitution’? If so, great. If not, do the exercises that create them.

Then think of a way to reinforce your integrity, and if that means designing your own logo, get to it and get compliant. Identify with and confess to the meaning behind your logo – it is your personal brand iconogrified (new word © ).

Then look at it every time you fancy another emergency pasty, and see if that makes you skinny.

(Click on the links in the article to see the books that give rise to and expand upon this wisdom.)

We ALL Suffer from Velleity.

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Velleity. Ooh. New word. One for Scrabble, minimum 14 points. But also important when defining your goals. Particularly at New Year……

What does it mean? According to Edwin C. Bliss, author of Getting Things Done (that isn’t the David Allen version) and Doing It Now!, it means “wanting something, but not wanting it bad enough to pay the price for it.” Yes, losing weight comes a rampant first place in the list of velleitous goals. (Oh look, I made up a  new word. Yay, me.)

I’m gambling that you, dear reader, like me, have a bucket load (list) of such goals. They’re ‘Like to Dos’ rather than ‘Will do at any costs’. They’re the ones that start with good intentions and usually remain there. Or they do mean something, but every time you consider committing to them – usually when action is actually called for – then you vacillate, meditate, procrastinate, and then change-the-date.

For example, I have a desire to drive the Nurburgring, but when the offer came up recently I put it off until next year. On the one hand, I could drive my car around it gently, but the enthusiast in me would inevitably try hard and risk having to walk the 450 miles back home, red-faced.

The answer? There is one, but even it can be looked at with velleity. The famed climber William H. Murray, leader of the Scottish Himalayan Expedition* in the early 1950s, once wrote an oft-quoted ‘personal development’ paragraph that read,

“Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative (and creation), there is one elementary truth, the ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favour all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamt would have come his way. I learned a deep respect for one of Goethe’s couplets:

Whatever you can do or dream you can, begin it.

Boldness has genius, power and magic in it!”

Velleity in a well-crafted nutshell.

To do something you ‘kinda’ want to do but keep putting off, you have to invest something of yourself, or your cash. One of the least mentioned elements of Murray’s quote is that the ‘commitment’ to which he referred was – wait for it – paying for the boat tickets to Bombay. But as simple and uninspiring as that may seem as a ‘commitment’, popping some cash down when you are financially challenged is a good way to reinforce commitment – once you’ve coughed up cash you struggled to obtain, it’s mentally stressful NOT to come through on your goal.

Another way to overcome velleity is to make non-performance more painful than performance. A famous example is a Jewish gentleman in the USA who publicly swore that if he didn’t come through on a commitment he made, he would donate a four-figure financial sum to the Ku Klux Klan. He came through.

What can you do to, today, to overcome your wanna-do reluctance?

*Still can’t find the Scottish Himalayas on the map.….

Win-Win NEEDS the Three Resolutions

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You are familiar with the expression Win-Win, are you not? It’s a management go-to term when you are engaged in some kind of negotiation. Of course, in most negotiations the term is interpreted to mean that ‘I will win most and you will win some’. For example, the nice double-glazing salesman my father played, whose opening gambit for doing our whole house was £10,000, but when he wasn’t getting anywhere with that dropped straight to £6,000, at which my Dad suggested the salesman had (a) just tried to con £4k out of him and (b) better leave while he still could.

Another example – when someone with a purpose on television says ‘we need a debate’ may imply they are seeking a win-win solution to the issue at hand, but what they really mean is they want a debate where the other side does what they want done. My evidence – politicians stating that the other side should ‘show leadership’ by doing what they’re told.

Readers of the classic Seven Habits of Highly Effective People will know that a true Win-Win means that both sides seek out a solution that is better than either of them foresaw when they began the relationship, or they just don’t do the deal. That takes courage and consideration – the courage to stand for what you believe while also being considerate of the other’s needs and perspectives. It’s not surrender – it’s a deeper discussion.

It also means applying all of the Three Resolutions. It takes self-discipline to not blindly default into seeking what you want at the other’s expense, and it means denying yourself your initial victory in preference for consciously seeking a better one. It takes character (knowing what you value and being unwilling to compromise your principles) and competence (specifically the intellectual capacity to negotiate, to understand conceptually within the practices and legalities which cover the matter at hand, and the technical ability to do what is agreed). And it requires that you know your purpose and are willing to serve the other party and their stakeholders as much as you wish to serve your own.

This isn’t just a business related idea. This applies to all interpersonal transactions, from deciding on a family holiday to getting a stubborn teenager to clean her room. (That adjective was redundant, really, wasn’t it? They’re all stubborn.)

It means being proactive. It requires a momentary pause between the stimulus of getting your needs met and starting to demand them, instead using the pause to ask ‘how important is this relationship’? It means deciding that you want to consider your ultimate objective from the broader perspective of a whole-life view and any future dealings. It means giving thought to how you want the project to progress, and whether carrying it through is ethical, and won’t compromise your values and external principles.

Nope. Negotiating from a desire for all involved to benefit is definitely not easy. But it all starts with your being the kind of individual who is conscious of the above principles, and sufficiently proactive as to notice when they need to be applied. Instead of jumping straight to the default ‘win’ programming that we tend to adopt as we grow up – and learn from our ‘betters’.

Next time you want something that involves someone else, ask yourself – “Am I disciplined, congruent, competent and service-orientated enough to take the time to find out how I can be a part of making this a mutually beneficial project?”

If the answer is No, even in the moment, then decide to wait until you are.

The results will be truly extraordinary.

For more on The Three Resolutions, got to Amazon and buy the book.

Get Better. At Everything You Reasonable Can.

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What are you good at? Outside your profession, that is?

And another question – how good are you at that ‘other thing’? And a final one – How good could you be at that thing?

There is a book out there called ‘The One Thing,’ by authors Gary Keller and Jay Papasan. It’s a fine book, very easy to follow and (one might argue) twice as big as it needs to be to explain its main idea. It promotes the idea that you should focus on your ‘One Thing’ and (to use their words) to do so to the extent that by doing it everything else will be easier or unnecessary. And there’s my issue.

I don’t know anyone who does One Thing.

To be fair, Keller and Papasan are mainly asking you to address the One Thing that will make you successful and most people see that as a professional aim, and therefore seek it out in one area of life – the money-making, success-orientated part. The authors do acknowledge and promote using that question in other life areas, too. Which is where my point in this blog comes in.

First of all, I believe most people have a number of things they want to do, some of which they discover along life’s (DON’T SAY JOURNEY) path. BUT there is a tendency to seek high levels of competence in only one or two. I believe it is possible to have high levels of competence in all of them. Indeed, if you consider some important roles, it is essential to be optimally competent. Do you want to be a ‘passable’ parent? Thought not.

So secondly, I believe that it is a good idea to study, experience and apply yourself to your ‘other interests’ to the highest practical degree. I say ‘practical’ because you can’t work for a living AND study for a degree in every interest you might have. That’s impractical. But you CAN seek out experiences, and practical learning, in your fields of interest. For my part it’s in public speaking and advanced driver instruction. There have been other interests as well (investigator training and writing) which took up time, but time well spent as my competency in each area developed through osmosis. I learned as I ‘did’. That’s not as fast as 100% focus one can apply to a new career, but it is effective. And here’s the thing.

What I learned in every different and distinct role, I have discovered can be applied in all the other roles, too. My legal training helps me deal with life’s challenges because of a forensic, logical approach. My learning the art of manly and sporty lycra-wearing has made me fitter and more able to ‘work’. My studies required and developed my writing ‘ability’ such as it is (your assessment….) My desire to train required I learn to speak in public so I ‘got gooderer’ at that.

There are people in the world who can learn, qualify in and apply some serious disciplines. I’ve known medically-qualified barristers, and that is some time- and mental commitment! I’m jealous of people who can achieve this level of competence but I’m not suggesting we can all do that. But we can find something we like to do and seek out the ability and knowledge required to be the best we can be at whatever that is.

Look at your work and hobbies. Are there things you can do that will make you even better at doing them? Courses, reading, experiences you can have that will make you better at, and therefore enjoy those activities.

Go to it. Maximise your application of The Second Resolution and become a better person on your own terms.

It’s never too late – nor too early – to learn

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Ordinarily I write my blogs on the day I post them. I wrote this one five days ago, because I knew I’d be busy this morning. I mean that morning. I mean …. Oh, you know.

I knew I was busy on the morning this post would appear (that’ll do) because of my adherence to my personal value relating to ‘intellectual pursuit’ in that I had booked to attend a webinar. To be frank, it’s a webinar the content of which I already know and I could probably plan and present it myself (although the presenter is doing a bang up job). It’s on a subject I’ve studied for decades, hence my apparent over-confidence.

But I have always been of the opinion that ‘competence’, the ‘working’ half of the Second Resolution, is not something you achieve once. Competence is an ongoing obligation, and as competencies develop so does my need to maintain some kind of currency with the latest thinking on the subject at hand. It ahs been said that competencies have a half-life of about two-three years, meaning in that period you’ll lose half your usable ability if you don’t maintain some kind of continuing professional development. I know from recent experience that the procedural changes in the organisation I left in 2014 and to which I returned 18 months later meant that I was way behind in some respects. A steep learning curve was a pleasant surprise!

Many people rue additional training, while some welcome it. I find that the first group is split into people who hate it whatever it is, while some (cough) just detest such training if it is unnecessarily frequent or poorly delivered.

(Did you know that on the first anniversary of the day they are taught how to hit people with a metal bar, police officers are deemed to have forgotten? The same with First Aid. Complete mental collapse in some areas of their work that many apply frequently but on day 366 – all forgotten. Yes, I am being a bit sarcastic and there are valid exceptions.)

In the main, however, frequent attendance at training courses will at best enhance your professional (and personal*) competencies and at worst reinforce the ones you already possess.

So why not approach imposed training as something which will serve you in some way, and proactively seek out training in areas which until now you may have felt unnecessary – or better still, something you want to do just ‘because’.

When the lockdown finishes you will no doubt get the opportunity to return to a community college, further education facility or other provider who will teach you something you will need to know, or will want to know.

I know I will be.

( *I’m booking some ‘relationship’ courses even though I’m approaching my 40th wedding anniversary. Can’t be too careful…….)

For more on principle centred leadership, ready my book The Three Resolutions, available HERE.

My Biggest Mistake

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One of my deepest regrets in my professional life relates to a character flaw I had (have?) which was an unintentional, and oddly counter-intuitive effect of having studied the field of personal development, particularly the writings of leadership thought-leader Stephen R Covey.

Those who knew me best overlooked that flaw and saw something which I seemed determined to hide but (at least for them) shone through the cracks in the illusion I’d somehow managed to create.

It was this. Having discovered a sense of self-direction borne of the personal development world, everything that got in its way was annoying. And even if I didn’t say so out loud, which I occasionally did, then I would still somehow manage to communicate that frustration.

For example, in a busy CID office I walked in one morning to the news that my DI had selected me to investigate a vulnerable missing person. He was vulnerable by definition (over 65) but there was no actual fear for his safety. Anyway, that day I had a plan, and the news wasn’t welcome. I rang the DI, who wasn’t in, and left a message about how I was going to comply with his request and ‘then do some proper police work’.

Apparently, I went viral.

Good boss, raised it with my immediate supervisor and I went to apologise. (As an aside, that’s what I mean by ‘people who knew me well’ were able to make allowances.)

With 20/20 hindsight I wish that instead of having a ‘plan’ priority I’d had an ‘excellence’ priority, instead. That instead of moaning and whingeing (while still doing a great job) I did an excellent job in good humour, welcoming the trust and the challenges that were being offered to me. Perhaps I would have achieved just a bit more professionally – I did specialise and I did well, but much later on my hubris – and perhaps unwillingness to absolutely follow the change in political ‘line’ – bit me on the bum.

The same applied at home. If I had a plan and something interrupted it, instant strop. If someone doesn’t do what I ask (reasonable though it may be), I mention it DI-style. Not good for relationships, even if the penalty isn’t quite as drastic as a job loss, for example.

The point is – instead of pausing in the Stimulus-Response Gap and considering that a request was reasonable, do-able, developmental and relationship-building before welcoming those opportunities, I chose conflict. Imagine that – I chose conflict. How dull am I?

After all I have studied, agreed with, understood and desired to apply, I still find a tendency to bite. Not as much as I did, but too late to do anything about those mistakes I made, and to have another chance to learn from them.

Time is a bitch. It won’t move in the direction I need it to.

Anyway, apologies to the offended. It wasn’t personal unless I made it plain that it was.

The message?

Now is the time to adopt a considered, conciliatory approach to work, impositions, interruptions and people. The alternative isn’t worth the lack of effort. (It does make sense.)

Have a great week, everyone. Even those who offended me. Because now – I understand.

Hitting the Sweet Spot

25 Tuesday Aug 2020

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It’s been a while since my last blog entry, mainly because of a focus on a review of my time management book for former police colleagues. In the meantime I have made a few personal breakthroughs which reflect my own adherence to the philosophy of The Three Resolutions, as described and explained in my book of the same name.

I have lost over 35lbs in weight during the lockdown by dieting and using the infrequent good weather to cycle. The two efforts have synergised and now I can ride up hills a lot easier than I could at my baby elephant weight.

I completed my review of the aforementioned Three Resolutions, addressing a few edit errors and making some paragraphs a little easier to read. The fun part was re-organising the Contents page and paginating it, which will make it an easier ‘dip-and-read’ project for anyone who thinks they might benefit from a (relatively) simple but honestly hard to execute lifestyle philosophy.*

I also wrote and published The Way, a 150 page tome on identifying your personal values, and designing a life of integrity with purpose rather than one where you think you are (and might actually be) living with integrity but can’t be sure because you haven’t truly identified what you’re in integrity with.

And I went on a family holiday for a bit.

Now I am back at it, blogging, writing and teaching others who need input on what they have identified is, for them, a better way. And as I do that, I get better as well. Coaching/teaching/training is a mutually beneficial activity if it is done right. If it only serves the teacher, the motive is wrong. If it only serves the student, the teacher is in the wrong job. When both get better from the experience, a sweet spot is well and truly hit.

Where is your sweet spot? Are you doing the best job you can do, a job you truly love (even if bits of it cause neck ache), which serves others and is therefore, by definition, your Noble Purpose?

If you are – you’re already enacting the Second and Third Resolutions. Good on you. Now buy my book and understand why that is, and how you might be able to get even better at what you love.

It’s cheaper than 3 pints of cider and lasts longer. If you prefer the cider, you fail the First Resolution ‘test’.

Have a great week!

*Anyone who believes the words ‘simple’, ‘easy’ and ‘ultimate’ in a book title or description is probably also easily distracted by shiny things.

This book, here. Available at Amazon.

Seven Habits – Day 17 – Habit 7 and Conclusion

17 Friday Jul 2020

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Habit 7 is the Habit of Renewal, hence the epithet ‘Sharpen the Saw’. It is a metaphor for ensuring you’re sharp enough to keep working, rather then getting and staying blunt through poor and excessive focus on the P of th P/PC Balance discussed in week 1. How do we sharpen ourselves then?

Most importantly, we need to do so in all four human dimensions.

Physical. You achieve and maintain a healthy weight so that you aren’t dulled by excess. You eat wisely. You exercise to help the body act optimally and for as long as needed (endurance, strength and flexibility). You get enough sleep and try not to poison the body – the only tool through which you channel everything about you.

Mental. You read in your field, and more broadly where possible, so as to improve your intellectual capacity to apply different ideas, and to be creative. You make sure that you aren’t made redundant during what Covey later called the ‘professional half-life’ of about two years, that period being the point at which, untrained, your competence halves.

Social-Emotional. You maintain and improve relationships, both with others and yourself. Your self-esteem is important, provided it doesn’t grow into a huge ego. This is arguably the easiest part of you to renew because you are doing it constantly as you live your life around other people.

Spiritual. You discover your personal values and reflect on how to live in their accord. You ensure you find meaning. Even if that isn’t in work, you seek out and discover that which fills your heart – passions, hobbies and above all, service to others.

Renewal is in Quadrant B/2 – it is important but never urgent, so you have to act upon it. You have to plan your weeks so that you get the renewal done – with the exception of the social dimension that happens all around and all the time, the rest of it is down to you to arrange.

Try to synergise. Train at work, using work’s resources (physical, mental, social). Exercise with friends and family (physical, social, spiritual). Go on a nature walk and reflect upon your mission (social-emotional, physical, spiritual). The possibilities are many, and all serve you and your ability to live a principled, productive lifestyle.

Renew – stay relevant, happy, productive and ‘on purpose’.

That’s the Seven Habits of Highly Effective People down from 340+ pages to about 14. I have really edited down a synergistic, whole-life approach to the life you design because you want what’s in it.

Now I really encourage you to go get a copy and read for yourself the wisdom that Stephen Covey himself edited down from 200 years of what he called ‘the wisdom literature’. You would see that it isn’t just a list of to-dos, as many books can be. There is an intellectually compelling completeness to what Covey wrote. You start with learning about a Paradigm and then realise that you’re reading a book where you end up noticing that how you see each Habit affects how/if you apply it. You realise that everything you do well is in your Circle of Influence if you want it to be there – or it stays outside that Circle and just bothers your conscience. And you realise that you have the capacity to act, because you are aware that you can. If you want.

Be careful, though. Through reading and applying this material you might just get what you want. I did.

Good luck.

Seven Habits – Day 16 – Habit 6 – Synergise

16 Thursday Jul 2020

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Once you’ve learned to listen and understand better, you can synergise. What is that? Habit 6 – Synergise – is based on the principle of Creative Co-operation. How so?

Synergy recognises a natural truth that the whole is greater than the sum of its parts which, put another way, means that the relationship between the parts is one of the parts, and an important one at that. In nature, you know that one plank can bear a great weight, but two planks properly placed together can support well in excess of twice the weight of the one. Synergy.

Nature is full of examples of synergy – two people can add up to two in a partnership, but  they can create a few more people if they breed! Synergy is in parenting, team games, the classroom – all examples of where the relationship between the participants is great and can magnificently improve the creativity of the sum of its parts.

But sometimes, it needs courage. When two people disagree, even agreeably, then it takes courage and confidence, plus a little consideration, to seek to introduce a synergistic potential to the debate. It requires one party to say, “How would you like to seek a third alternative that is better than the one either of us can come up with?” It takes courage to agree to that, and it takes courage to say, “Let’s hear you, first.”

The two then start a mutually respectful, “I think”, “Ah, but how about” back and forth until the 3rd, better alternative is found.

Synergy is better than compromise = where 1+1 = 1½. Compromise is for when there is a lack of trust between the parties involved. It’s the best that ‘enemies’ can come up with if they have equal power.

That courage and consideration mentioned earlier is in your Circle of Influence. It requires seeing (paradigm) the other party as an equal, worthy of deep respect. It also requires seeing that there can be an alternative – imagination, which is one of your human endowments addressed n the first few posts.

And sometimes, particularly in these days of polarity in debate, the bravest of us all can start the process of reconciliation and solution by saying, “Good, you see things differently. Tell me more.”

As Covey opined, when two people agree totally, one of them is unnecessary. Creative co-operation requires different viewpoints if it is to work, but it also means recognition that one may be superior to another, and that there may be other ways that have yet to be explored.

Synergy is the fruit of Think Win/Win (root) and Seeking First to Understand (the shoot).

As we come to the last Habit – Sharpen the Saw, you will come to realise that the 7 Habits themselves are an example of synergy – all the Habits have great value in and of themselves but when they are applied together in our daily lives they can identify, create and work for outstanding and effective results.

Habit 7 – the Principle of Renewal, is an essential, foundational Habit that serves and supports execution of the other six.

But can it also be ‘stand alone’? We shall see.

Seven Habits – Day 15 – Habit 5 (with good and bad examples)

15 Wednesday Jul 2020

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Empathic communication – sounds deep. And it is, but it isn’t impossible. Empathy is more than sympathy, which is just a form of agreement. Empathy is truly understanding another from their frame of reference, as if you’re in the same situation and feeling the same emotions. Why is that so hard?

It’s hard because in our world we listen with the intent to reply – or, more accurately, butt in with our better story or advanced and superior opinion. This is actually normal, so don’t grieve if you find yourself doing that. But when you can, work in your Circle of Influence, be proactive and aware, and decide to listen with the intent to understand before speaking. Habit 5 is called Seek First to Understand, Then to Be Understood. There is a sequence, and it is both logical and pathological.

There are 5 levels of listening; ignoring, pretending, selective, attentive and empathic. Most of us vacillate between selective and attentive, but the latter is the most effective in conversations involving emotion – like political and sociological debate. The enemy of empathic listening is the need to probe, advise when only listening is required, to interpret (wrongly) based on our experience, and to evaluate or judge.

To properly hear what someone is saying you have to listen with your ears, eyes and heart. Your eyes and ears will add emotion to the words being spoken, and your heart will seek to interpret what is really being said. Unfortunately, the Twitter world says we must decide in advance what the racist/sexist/transphobic misogynist is saying, even before they speak, and we then call ourselves enlightened and woke.

Covey’s advice is to reflect and reframe someone’s communication as a means of seeking to understand and to demonstrate that you hear what they are saying. If you want an example of how this is NOT done, watch Jordan Peterson being interviewed by Cathy Newman on Channel 4 News, where she keeps reflecting back what she has decided he said, when he clearly has not! (Go HERE)

My own experience is that once you start to listen ‘better’, you find yourself finishing other people’s sentences before they do – hopefully in less emotional discussions but the principle applies. You are clearly listening with intent to understand if you can demonstrate that understanding by completing the other’s thoughts!

Another way of seeing that you are effectively exercising Habit 5 is when you disagree with someone’s opening statement, then listen and find that your original counter-argument is amended – or even unnecessary. Listening has resulted in them realising the error of their thoughts – or in you doing the same.

Consider the art of empathic communication next time you watch any political debate on the television, and you will soon realise that ‘our betters’ are rarely interested in the first part of Habit 5. At the risk of starting an argument, watch Jacob Rees-Mogg and Vince Cable HERE, and see how each listens to the other without interruption, so that each can understand and counter the other’s argument. Then compare it to most such debates you see.

Habit5 requires that you work within your Circle of Influence out of genuine interest in the other’s thoughts and words; exercising the character to listen rather than speak; and also the maturity to be willing to be influenced by what is being said.

Stephen Covey once said that this was the hardest Habit for him – and if it’s hard for him, recognise that means you have to start practising now!

Tomorrow -Synergy.