Tag Archives: service

Are you ‘You’, all of the time?

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An interesting quote, today, from Covey’s ‘Principle Centred Leadership, made me think. It read:

“One common reactive pattern is to live life in value-based compartments, where our behaviour is largely the product of expectations built in to certain roles: spouse, parent, child, business executive, community leader, and so on. Because each of these compartments carries its own value system, reactive people often find themselves trying to meet conflicting expectations and living by differing values according to the role or the environment they are in at any particular time.” (Covey, Stephen R.. Principle-Centred Leadership (p. 20). Rosetta Books. Kindle Edition.)

Years ago, when I was a serving officer, I considered myself to be quite competent. Something would happen and I would quite easily approach and deal with it using my training and experience. Then, one day, something happened to one of my kids – and I was completely lost. I called a colleague, who dealt with it very well indeed, but I remember thinking, afterwards, “Why didn’t I do that?”

And, reading the above quote, I think I might have an inkling as to why. I was in Parent/Daughter mode, and applied a different kind of thinking than I would have, if I’d gone into Policeman/Victim mode – which was more objective, less emotionally involved. In that moment, I was probably applying a different role, and subsequently different values.

Which was odd, because I believe that the values we have are applied universally to ‘us’, and that experience suggested otherwise. It suggests that look at our Roles through different, role-related spectacles, and act accordingly. The question is,

Is that the right way to live?

It is certainly a common way to love, as shown by athletes with drinking problems, politicians who seem to be honest but then get caught out, married people who excuse one-night stands with strangers when out on business junkets – the ‘what goes on tour, stays on tour’ perspective.

For me, the ideal is that you/we have ONE set of personal values or Unifying Principles which apply whatever we are doing. The only ‘but’ being that some values may never apply in particular roles, although I am at a loss to conjure up an example for the sake of illustration. I suppose (looking at my own) a value of ‘Be an Intellectual’ might not really apply to a parenting role, except to the degree that role-modelling intellectualism may benefit a child. ‘Be organised in the home’ has little to do with work – except you tend to be more organised at work than you do at home. And role-modelling organisation benefits a messy child.

Looking at those ‘buts’, I think I’m still plumping for Values applying all the time because for every role I can think of, one of my values applies if I think about it deeply enough.

It reflects what Ghandi said. “A person cannot do right in one department whilst attempting to do wrong in another department. Life is one indivisible whole.” Which addressed people who lacked integrity and misbehaved in some fashion, but also supports the idea that our values apply universally, not on a role-by-role basis.

Are you who you are all of the time?

I’m trying to be. And while it isn’t easy it must be worth it. Ask my kids.

For more on this subject, buy my book at AMAZON, available in Kindle or paperback.

On Getting Better When You’re Too Tired

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I’m tired. Not having properly trained on my road bike for this year, I went out last Sunday with friends and rode 56 miles. It was evident fairly early on that I was lagging behind, although in my defence I was following a friend who’d just completed a two-day, 60/40 mile ride up the Marmotte in the Alps. In fairness, then, he was much better prepared for the day than me.

But that was four days ago, and I’m still tired. So what, I hear you ask?

Being tired is no excuse for being lazy. It is tempting to give a task less than you would if you were feeling hale and hearty, but doing that serves no-one. As I sat at my desk preparing to write this blog I was soooo tempted to put it off until I felt better or, failing that, to just look up an old entry and regurgitate that, instead. But you’d have not learned anything new – well, when I say ‘learned’ and ‘new’, perhaps I’m looking more towards providing a new perspective on old learning.

And I wouldn’t have ‘got better’ in the competency sense. Added to that, perhaps my conscience would have screamed at me.

Being tired is only an excuse – nay, reason – for taking longer to do a job. The reality of personal development is that people do get tired, they do lose their sense of motivation, they are affected by moods and circumstances. Neither of which excuse largesse, but they will certainly affect performance.

But how big an effect those influences have on performance, is up to the performer.

Making the proactive choice to put in the effort required to do the better job is key. Deciding to perform at the required level – even at the highest possible level – is the first step to overcoming the drag created by fatigue. It might not be the only step, I admit. If the task to be done is a physical task, then the effect of fatigue will be more obvious and impactive than if the task to be done requires a mental approach more than a muscular one.

But if you’re thinking “I don’t really want to do this,” then the answer is to decide that you will, and to decide that you will do it to the best of your ability even if it takes a little longer than it usually does.

And if you’re experience is the same as the one I’ve just had in writing this blog after thinking about whether or not I can be bothered to do it at all, you may well find that it didn’t take as much time or effort as your brain initially calculated it would.

Because 10 minutes ago I was too tired. Now, my work here is done. Including a review and an edit and posting onto this website. Ten minutes from ‘Not Today’ until ‘Done’.

Do you have days/jobs like that? Days when you just can’t get started because you are tired? Make the decision that YOU are in charge, not your emotions.

And as a bonus, here’s another tip for when you have started but are flagging. It’s one I used when I was trying to keep up with the King of the Mountains.

SEAL Team trainers have discovered that when a candidate has ‘had enough’, the successful candidates can still find another 40% – forty   percent – energy left, if they just dig deep and find it. On my bike, really feeling the fatigue from about 35 miles in and knowing I had 20+ left to go, I just reminded myself that if I wanted it, the energy was there. I knew I’d feel it later, but my body would recover to a better base level afterwards. (Hopefully, soon!)

Maybe that’s the ultimate reward. The reward for applying the First Resolution.

The harder you try to overcome not feeling your best, the better your best becomes.

The Key to Success in Everything.

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This week I have been mostly taken by a concept that the ‘better’ coaching writers espouse as a specific, rather than ‘work it out for yourself’ idea. The oldest writing I find about this is from the 1930s in the name of Napoleon Hill. It was later reframed in 1989 by Stephen Covey, and Jack Canfield provides the same overarching advice in his 2005 book “The Success Principles”. It is an idea that underpins any level of success in business and personal relationships, and without it everything else fails.

Napoleon Hill, paraphrased it thus: “If it’s to be, it’s up to me.” Covey calls it ‘Be Proactive’ and Canfield calls it ‘Take 100% Responsibility.’ All have the same meaning.

They mean that in order for things to happen, it’s all down to you. You either do it, or you cause it to come about.

I have taught this in personal development classes and often met resistance. It was understandable: in reality, other people and circumstances do have an influence on what we do. In truth, our success relies on us making ourselves relevant, and it relies on us dealing with those external influences. Which is where the resistance loses the argument.

Whatever happens, we have a choice. That choice is to deal with the circumstance, fight it, or accept it. As Covey described it, we have Direct, Indirect, or No Control over what happens to us. Direct Control means we can deal with it ourselves, and overcome the challenge. Indirect Control means either we deal with it in concert with other people, or we nudge it in the direction we wish to go, adapting as we do so. No Control means we smilingly accept it, rather than waste time and emotion fighting the insurmountable.

But we aren’t only talking about severe challenge. We are also talking about little things, small annoyances. I can’t tell you how much emotional effort I find myself putting into the avoidance of a two-minute annoyance! This morning I have hoovered, dusted, stocked, emptied and sorted multiple little things that really have always been someone else’s responsibility. But today, I chose responsibility and it’s all been done.

Have I gone from serious stuff to trivialities? Maybe.

But how about you? What things are you avoiding because they are annoying, in the knowledge that the person responsible is you – but you really don’t want to do them? And is ‘not doing them’ creating the result you want to achieve?

Here’s an example. I am an introvert. I’m reluctant to mix. I have found that most people are: when a group of strangers assemble, there is abundant awkwardness until – I start the conversation and introductions. Me. Shy bloke. Until I, or someone like me, starts the mixing off, it’s awfully quiet. I take 100% (etc.) for communication.

Other things: Paperwork. Cleaning. Maintenance. Shopping. ‘That’ conversation’. All yuk jobs, but all necessary for a smoother existence. All or some of which are things which you think you have delegated, but which the delegate ain’t doing.

Of course, I haven’t yet mentioned the moral victory when you make it plain that you’ve briefly, and pointedly, taken responsibility for someone else’s work. Rub it in their faces. Let it be known far and wide.

Sometimes, the mantra ‘I will take 100% Responsibility’ means doing the ‘thing’ so that you can move on from it, and move closer to your desired outcome. Even if that ‘thing’ just means clearing the dishes from the work surfaces you won’t need for three hours – but will now be clean and ready when you get there.

Take charge of as much as possible. Even if you don’t want to do it – do it.

When You’re Going to be Bored, Refocus

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When you have something to do that involves a long wait, what’s your plan? Are you an ‘unlimited coffee’ drinking Wetherspoons telly reader (because the sound’s off and the subtitles are behind the speaker)? Do you search the local shops with no intention of buying anything? Do you manically find some urgent task that you might just progress if the opportunity arises and can be taken? Or do you just chill?

Yesterday, I had a car serviced by a friendly mechanic in Cardiff and such is the distance that it’s not worth going home because as soon as I’d get there, I’d be called back to collect the vehicle. So when I’d booked the service, and in anticipation of the expected wait, I planned my day by first asking Neil (for that is his name) how long it would take. As a result of that one question I was able to make a plan as to what I’d do during the wait AND plan the rest of my post-service day.

First, I decided to go to a library and review my Personal Mission Statement and Goals, just to reset and refocus. That is a valuable activity that reinvigorates motivation and allows you to plan and envision how much better you’ll with deal with a challenge the next time someone annoys you. Then I decided to visit Cardiff Crown Court ‘for old times’ sake’, which proved to be a bust because inn the lead up to lunch there seemed to be little enthusiasm for starting the trial. (Wonder why courts are suffering delays? This is why: “Well, it’s midday, we’ll only get the jury sworn in and have to start the trial later, so let’s have lunch now and start the process at 2pm.”) Finally, I adjourned (ha!) to the adjacent museum and amused myself with some Natural History input – did you know that Wales is made up of rocks, like THE REST OF THE WORLD?

I walked 14km that morning and when I got home, I got to walk the dog, too. Yay.

But it was the first hour, the library life review, that made all the difference. No major changes in terms of my approaches to life, just a reminder where I was and wasn’t performing in terms of the person I want to be. A couple of short-term goals were identified, but the main benefit was just reminding myself who ME is supposed to be.

Beats shopping.

For those who just chill, kudos to you. Taking a break from the high demands of life is as valuable – I don’t do that because no matter how much I try I am always thinking about the next thing, so Mindfulness is a no-hoper. But for those who find meditation valuable, go for it when you have a long wait.

Charles R Hobbs, author of Time Power (best practical time management tome ever, available second hand only), suggests that when planning for a waiting period it is always good practice to have what he called a ‘High A’ to hand, meaning an important task that you can progress during your wait. Suggestions included making important phone calls or reading something related to your profession, but a good novel that lets you put the stresses of work behind you is as good a High A as a report that needs to be read but in respect of which you’re not really going to be able to provide the appropriate focus.

But the message remains clear –shopping, telly watching and other mind-numbing time fillers aren’t valuable enough for you to be wasting time on them.

What’s your High A, the one you can use to fill spaces in your day?

You Have A Legacy To Leave – Your Own Story

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Like many of you I am an unremarkable person. That sounds modest, but I mean it in the sense that I am no celebrity – I am just one of millions of people who do their ‘thing’ on a daily basis, and that ‘thing’ is fairly normal, certainly to those in the same industry and related fields. Such people tell stories to each other and never consider whether, or how much, people outside their fields will find their lives interesting. But we all have a story to tell.

Recently it occurred to me that as much as I loved and respected my father, and we had a very good relationship, my knowledge of who he was “pre-DC” was lacking. I knew he served in WWII as an aircraft mechanic on a Typhoon squadron, and I knew he’d been an electrical engineer with a power supplier until he retired. I had heard a couple of amusing stories, but he died many years ago and I realise I knew less than I should.

I have five beautiful grandchildren. I had my own kids when we were young and they pretty much experienced a lot of my policing life with me, but none of them know the full story. So I decided to write an autobiography. I knew I had a few funny stories to tell and I figured they might find them amusing. So I began. I am 100 pages of A4 in, and I am only up to 1990 – 28 years old. Most of what I have written is based on memory and from before I kept a real diary, so the remaining 32 years are going to fill a lot more pages because i am diarised up the wazoo. And every memory disclosed sparks another tale, regardless of the records, so I keep having to go back and fill an older chapter with a new tale of derring-do – or embarrassment.

And I realised that this is not just an ego-trip – it’s my legacy. Every story can, in some way, provide a life lesson to my descendants.

People tend to provide life lessons when a situation demands, but wouldn’t it always be better to provide the lessons in advance of the challenges they can solve?

This book – which I will publish on Amazon but only so that I can give hard copies to my family, you can ignore it if you want! – will be an opportunity to give my kids the wisdom it took me 60 years to learn. Yes, The Three Resolutions book contains my philosophy on life from which they can learn, but the autobiography will be the background detail as to why I needed them!

My suggestion this week, therefore, is that you consider writing down your own life story so that those who you love, and will love, and who will wonder who you are and what you did, won’t have to listen to vague recollections of others – they can have a first-hand account.

If that isn’t a Legacy, I don’t know what is.

You CAN Give Up – But There’s One Condition.

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Jordan Peterson is a Canadian Professor of Psychology, known around the world for his right-of-centre views on the steady creep of authoritarianism that is intended to dictate to people how they should speak. That is why he became famous – he spoke to his government to say that there was a huge ideological difference between directing what people should NOT be allowed to say (genuine hate-speech) and directing what people HAD to say, e.g. enforced gender pronouns. You can have your own views on that, but rest assured I will not be TOLD what to say. You can ask nicely, and I’ll do my best to comply, but I refuse to apologise if I inadvertently ‘misgender’ someone based on several million years of evolution and 60 years of hitherto reliable guesses.

But he is also, as indicated, an expert on human behaviour, and in an interview on YouTube (and nearly everything he’s ever said is on YouTube so don’t second guess what you think may have he said, he’ll rip your argument apart) he made this interesting comment when discussing how people are so easily swayed from the disciplined path. You know, when one more cigarette/pasty/drink etc. won’t matter, or ‘it’s too hard to keep pursuing this goal’. We’ve all been there.

He said, “You can change direction if you want – as long as the new road is equally or more difficult.”

I can’t say I’d ever given that idea too much thought, before. But it’s a great piece of advice. It reflects the reality that, sometimes, the path you’ve chosen for yourself isn’t necessarily the right one. Many would give up, but Peterson counsels not giving up, but redirecting the same or greater level of effort towards a properly considered, alternative route to the success you sought, or even a new definition of success.

To use a poor analogy based on personal experience, I used to be a runner and did a couple of half marathons, but about 5 years ago my knees started grumbling. Friends introduced me to road cycling, and I recovered a level of fitness I hadn’t experienced for a while. Now, that is an accidental example of ‘changing direction but applying the same level of discipline’ to achieve a similar goal – physical fitness.

What have you been chasing, but no longer ‘love’? Were you on a particular career path that you now question? For example, and again based on what I saw in the organisation I worked for, have you been desperately seeking upward promotion and ignored potentially rewarding sideways development – less pay but a greater sense of contribution, achievement and purpose? To do either takes discipline, but they may also require similar mental and academic approaches which are just as difficult to travel, yet more satisfying.

In the same interview, the interviewer spoke of a friend who’d retired from some enterprise and initially enjoyed retirement, but realised he was getting bored. He made an astute observation with which I sympathise. He said, “I miss being good at something.”

You don’t only have upward, better paid options available. You have specialisation options, academic options, different job options – lots of options. And when you choose the option that works best for you, you discover the pleasure of being good at something.

What could that be? Apply self-discipline, and go and get that.

For more on this subject, buy The Three Resolutions in paperback or Kindle HERE at Amazon.co.uk .

What to consider when what you're doing isn't working as well as you'd hoped.

On Fishing – and The Poisoning of the River They’re Living In.

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There’s an old saying: Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. It’s a maxim with validity, and essentially speaks for itself, but I sometimes feel as though the message has still to get through because it’s a metaphor. Sometimes metaphors need to be more specific, which kind of undermines their purpose but some people need to be spoon fed, and sometimes those people include me.

So here’s my amendment.

“Teach a man to pass an exam, and he passes the exam. Teach a man the ability to analyse, to reason, to interpret, to question and even challenge, and you create a leader.”

(Which is something I wish University administrators and educators would return to understanding in the way they used to when graduates knew more than ‘just’ the content of their thesis.)

Let me give an example of how that doesn’t happen. In my years as a copper, I concluded that a lot of the training we received was designed to tell us ‘what was what’ and to accept the wisdom of our trainers. In fairness to some trainers, they were just given material and told, “Teach this.” I remember being trained about the new surveillance laws in 2000 and walking away convinced I couldn’t do any active police work, so bad was the explanation of the law. Later, I was engaged in an argument with a trainer over another misunderstood process, and I have always been bemused by how data protection legislation continues to be taught by threat, rather than as a relatively straight-forward concept.

You see, people were seeing only the overall objective, but never researching deeply enough to understand the details – which, more often than not, made life easier than their poor understanding allowed. They worked on a ‘you can’t do that’ basis instead of finding out what you could do.

They’d been given a fish, but not taught how to fish.

Giving fish is how young people seem to be learning, these days. Ideologies proliferate without question, which is troubling. Blind obeisance to the prevailing wisdom is causing old, practically settled identity politics to rear its ugly head again, because ideologues shout louder than people who challenge those ides with analysis, research, considered reasoning, appropriate questions and robust challenge (see what I did there?). The worst example is Critical Race Theory, which appears to be a form of reverse-racism, in that three or four decades after the question was settled in principal (it will never be settled in universal practice, fact of life), now those who accepted the responsibility for overcoming all the isms – and arguably the belated credit for doing so – are now expected to account for their guilt for offence caused a hundred years or more ago. Apparently, me, born 1961, must accept guilt for 18th century slavery despite the fact that me, born 1961, never knowingly owned or trafficked a slave.

It’s divisive, and the shouty side is trying to stifle debate either because it has no reasoned argument, or because there is a terrifying motive behind it. In other words, I believe that the unintended consequences of their violent demand for tolerance will be even more intolerant division. They must actually want that, and we’ll all have to pick our side. (And by the way, their leaders never put their heads above the parapet, like most Marxist generalissimos.)

Well done, educators. You’ve fed our kids poisonous fish, stifled challenge, invented reason, and now the rest of us are reaping the rewards of your stupidity. Or, at best, you’ve sat by and let it happen.

It’s not too late. You can stop imposing your ideas on the young and, instead, debate with them. If your ideas are valid, then they will stand. If not, they should die. If you’re quiet, stand up and be counted.

Doing that will take character and competence. And it’s the best service you could ever provide.

In conclusion, let me put it this way – an intellectual argument for CRT is the same as an intellectual argument for that rectangular pile of concrete blocks in the Tate gallery.

Total b—-ks.*

*Bricks

You Don’t HAVE To – You GET To.

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Three words that dismay the most productive and professional among us represent the death knell to a positive mindset. Stephen Covey mentioned them as part of his treatise on Habit One: Be Proactive, and just lately I’ve been feeling their proverbial pinch. The three words are:

“I have to.”

That expression is usually attached to an unwanted imposition or commitment, is it not? If you don’t believe me, ask yourself if, when you are looking forward to executing on any commitment, you use them – or if you use expressions like “I want to”, “I am going to”, or “I have promised that I will…”. In truth, I’d gamble that you only use the expression “I have to…” when what you are about to do is NOT something you want to do, at all.

Well, it’s certainly true in my case.

Until last night. I was reading a book called ‘Best Year Yet’ by Michael Hyatt. He was writing about how barriers present opportunities in the sense that if what we truly want is the other side of such an obstacle, we will do anything we can to go over, under, around or through it. Alternatively, if we aren’t really all that interested in what’s waiting ‘over there’, then there is no way on Earth that we will even try.

Now, I’m not sure if what occurred to me is what he meant, but my brain went, “You don’t have to – you get to.” My brain dropped its mic as it said that. Boom!

And my mind raced.

I get to hold my wife’s hand. I get to ride a road bike because and so that I am fit and active. I get to write because the information technology exists to make that possible. I get to drive a fast car because I earned and inherited money from loving parents that enable it. I get to drive well because people with charitable intent provided the training I needed, and as a result I get to pass on what I learned from them.

I also get to make proactive choices because life gave me the intellect to know that I can, and life did not mar my life with insurmountable challenges. I get to live in a relatively free country (damn that Covid and its excuse for authoritarianism) and am not subject to an unwanted war. I get to hug five gorgeous grandchildren because I got to bring four loving children into the world, and I get their love, too.

I don’t ‘have to’ do anything special to get any of those things. They came naturally, or I sought them out and got lucky that way. I didn’t ‘have to’ have children, I wanted and got to. Some never have that blessing and some don’t seek it – that is up to them.

There’s no doubt about it. I am living a great life because of what I got and get to do,

So from now on, I don’t have to rise out of bed in the morning – I get to.

I don’t have to write a blog that is available to millions (if they want it) – I get to.

I don’t have to walk that bloody dog – I get to.

And it’s quite surprising how that simple change of expression turns an imposition into a benefit,

Try it – from now on, instead of ‘having to’ do something you don’t want do, consider that you ‘get to’ do it because something good happened, first.

The Best Weapon Against Chronic Illness?

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What do you do about the exercise of self-discipline – the First Resolution – when you’re suffering from a chronic illness? When you’re ill, being disciplined is the hardest thing of all to do.

Injury is inconvenient, but unless it’s particularly catastrophic, an ‘average’ injury seems less mentally stressful because you conceive of an end date. You usually know that your body will repair itself. Like injury, most illnesses are the same – you know that ‘this too, shall pass’ unless your diagnosis reveals something a little more challenging.

What do you do when your diagnosis tells you that what you’re experiencing isn’t going away any time soon, is manageable but not evidently curable, and is causing constant discomfort?

That’s when the Second Resolution comes in. Character.

When feeling chronic pain, two personal characteristics tend to go walkies.

First, it’s easy to find yourself venting on other people, failing to come through on commitments, lowering your standards and just feeling miserable. Really easy. Ask my wife. Secondly, it means that exercising self-discipline becomes even harder than usual.

But if you value your good character, you choose otherwise. You recognise your condition for what it is – yours, and yours alone. You can ask for help from others, but you are responsible for accepting or ignoring that advice, or for accepting or avoiding their help. You decide whether to act upon or be acted upon, by whatever it is that ails thee. It also means that you should only abandon the exercise of self-discipline if it is truly too onerous because of the condition. If it isn’t, you need to avoid using it as an excuse.

That choice is easy for people of character, but acting on that choice requires reversion to the practices of the First Resolution, specifically being disciplined enough to do what is required to deal with the condition and the emotions that come with it, and continuing to live a disciplined life. All while denying yourself the soft option of attacking those who have no responsibility whatsoever for your illness.

No, not easy.

If you are suffering from a chronic, painful condition, remember that those you love are a potential support, but you want them to give that support freely – it’s not something to be demanded from them. (I detest news reports when people ‘demand’ something from government – try asking nicely and using a convincing argument rather than expecting other people and organisations to dance to – and pay for – your admittedly painful tune.)

They will give it freely, even when you don’t want to hear it, which is the danger moment. The moment when you reactively slap them down because you KNOW that already. But the real reason you slap them down is – you aren’t doing what you know. But even though you’re to blame, in the moment you snap, it’s ‘their fault’.

Character means being proactive with chronic illness. It means accepting the reality of your own situation, taking responsibility for dealing with it, fighting it in a disciplined way, and acknowledging that any help that is offered is well intended and with a serving of love attached.

And you are allowed to give yourself love, too.

First Things First – But TOGETHER.

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There is a lot of material in the personal development sector that promotes the setting of goals. It’s a standard theme, which makes perfect sense because you can’t develop yourself in a particular direction unless you know what your destination actually is.

Numerically, there are a LOT of those books. Also numerically, there are fewer books that promote the idea that your goals should be, as far as is possible (given the reality of work impositions which your employer would really like you to consider as important outcomes), aligned with your personal value system.

There are millions of books on relationships. Some ethical, some manipulative. There are those which instruct you how to improve a loving, compassionate and giving relationship with someone important to you, and at the other end of the ethical scale there are books that tell you how to make people do what you want them to do for you, regardless of their own interests. We don’t like those, do we?

But in my (admittedly limited) experience I can think of only one that truly combines advice on how to set goals that align with your personal values AND which take into account the fact that what you want to do involves and affects other people. In other words, one book that asks the values-directed goal-setting reader to consider their relationships as part of the planning equation.

The book is Stephen Covey et al’s 1994 classic “First Things First”, and it dedicates a lot of its pages to ensuring that the reader properly considers their important relationships, and compassion for others, as part of their planning and executing of their lives. There are 43 pages alone under the heading ‘First Things First Together’, but the tone of the entire book is one that says, “Everything we do, we do with, for or because of others.” It’s all very well having the drive to get what it is you desire – but this is the only book I have read (on time management/event control) that reminds us that relationships are more important than achievement.

Which is not to say that I have ever mastered that idea. Far from it. I have spent many a day frustrated that ‘someone’ is getting in the way of my plan by being late, letting me down, not performing well, or being the other half of a misunderstanding. Like you, I get the hump with other people.

First Things First was the first Covey book I read, because I was exploring the concept of time management for work at the time I found it. But despite my generic impatience with other people getting in ‘my’ way, it spoke to me. It spoke to me so much that I have subsequently explored everything Covey ever wrote (to an embarrassing degree, to be frank). Me! Mister Miserable, Mister Impatient, Mr Self-Absorbed was impressed by a book, the tone of which was about recognising and respecting other people in personal and professional planning.

So impressed that I taught it, gifted it and promoted it. Some will listen, some will not. C’est la vie.

But if you have an inkling to learn time management AND you love, respect, and wish to take into account the needs of, other people, this is the book you want.

Make it your next personal development purchase.

(And while it might not have a big section on e-mails, be mindful that this is about the mind-set, attitude towards, and execution of life and work, not how to use a hammer that has its uses but isn’t applied to everything. There are lots of books about emails, too.)

You can get it through THIS LINK. (I suggest you don’t buy the audio book as it is too heavily abridged.)