Tag Archives: competence

Stephen Covey taught me Scepticism… (bear with me).

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I have always been ‘intelligent’ in the sense I could pass examinations, but I don’t think I became really intelligent until I started studying the works of Stephen Covey. He didn’t make me any cleverer in IQ terms, but he did open my eyes to a new mental approach to things. He showed me how people – you, me and an awful lot of politicians and celebrities – are psychologically flawed, and in recognising those flaws I realised just how much what we are told is ideologically biased. Not necessarily on a political ideology – just a set of ideas about which the speaker feels certain, even though they have no empirical, objective evidence for the firmness of that certainty. It is, to use a Markleism, a ‘lived truth’ and is therefore subjective.

I hear a ‘fact’ now, and I realise that it is rarely factual. It is routinely an opinion. It is an opinion honestly held in the sense that the person stating it (usually) genuinely believes it, but it is rarely an absolute, objective truth. I now question everything I hear, because I know about Values. They believe what they are saying because they want it to be true. And anything which challenges that ‘truth’ is not only wrong, it is an absolute lie!

Attaching emotion to an argument colours it, so when I hear emotion – anger, passion, hate, fear – then I also hear bias. And just because I disagree with you doesn’t mean I am right, either. Objectivity requires acceptance that you may also be biased.

Covey taught me many things, but one of them was to see things not through ‘my eyes’ but through ‘principles’. The main principle of debate and learning being – ‘have we heard ALL the facts?’ So I accept nothing, believe no-one and check everything.

For example, when I hear someone on one side of the political divide start insulting the other,  I remember Desmond Tutu’s advice that when in debate, instead of raising your voice, raise the quality of your argument. Try explanation and a quiet, considered voice – and I’ll hear you.

When I hear ‘There is no evidence to show …….. (whatever the speaker does not wish to believe)’, I ask, “Have you even looked?”

When I hear ‘something terrible IS going to happen’ (e.g. Brexit), I recall Hyrum W. Smith (author of What Matters Most) saying ‘ Results take time to measure’ and recognise none of us can tell the future. Try ‘might’ happen – and I’ll listen.

When I hear ‘you MUST do it this way’, I look at the background material and frequently find that ‘this way’ is not the ‘only way’. Indeed, it is occasionally the wrong way. Question what you are told – even if the answer remains the same, you will understand it to a far more informed degree.

When I hear talented actors, who I’ve watched grow up from their first childhood films to mature individuals, telling me their opinions about politics I ask, “When exactly did you do your—–ology degree?” They have a right to an opinion – but all too often they have no ‘authority’ behind it. (And as I get the impression that ‘creatives’ are almost consistently left-wing, I also ask how that stands up, statistically?).

And when I hear an academic’s opinion that is based on their expertise, I remember that they may have found the evidence they sought, but was it objectively tested? And you can get a degree with a 40% pass mark, by the way. Having letters after your name may just be confirmation of a bias!

In essence, what I am promoting, here, is to live a life of healthy cynicism, where you question what you hear – even your own experiences. The last thing this world needs is to move from objective reality to ‘lived truths’.

Listen, but assess. Could they be wrong – because if they are and you act on that, you’re wrong too.

Get Better. At Everything You Reasonable Can.

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What are you good at? Outside your profession, that is?

And another question – how good are you at that ‘other thing’? And a final one – How good could you be at that thing?

There is a book out there called ‘The One Thing,’ by authors Gary Keller and Jay Papasan. It’s a fine book, very easy to follow and (one might argue) twice as big as it needs to be to explain its main idea. It promotes the idea that you should focus on your ‘One Thing’ and (to use their words) to do so to the extent that by doing it everything else will be easier or unnecessary. And there’s my issue.

I don’t know anyone who does One Thing.

To be fair, Keller and Papasan are mainly asking you to address the One Thing that will make you successful and most people see that as a professional aim, and therefore seek it out in one area of life – the money-making, success-orientated part. The authors do acknowledge and promote using that question in other life areas, too. Which is where my point in this blog comes in.

First of all, I believe most people have a number of things they want to do, some of which they discover along life’s (DON’T SAY JOURNEY) path. BUT there is a tendency to seek high levels of competence in only one or two. I believe it is possible to have high levels of competence in all of them. Indeed, if you consider some important roles, it is essential to be optimally competent. Do you want to be a ‘passable’ parent? Thought not.

So secondly, I believe that it is a good idea to study, experience and apply yourself to your ‘other interests’ to the highest practical degree. I say ‘practical’ because you can’t work for a living AND study for a degree in every interest you might have. That’s impractical. But you CAN seek out experiences, and practical learning, in your fields of interest. For my part it’s in public speaking and advanced driver instruction. There have been other interests as well (investigator training and writing) which took up time, but time well spent as my competency in each area developed through osmosis. I learned as I ‘did’. That’s not as fast as 100% focus one can apply to a new career, but it is effective. And here’s the thing.

What I learned in every different and distinct role, I have discovered can be applied in all the other roles, too. My legal training helps me deal with life’s challenges because of a forensic, logical approach. My learning the art of manly and sporty lycra-wearing has made me fitter and more able to ‘work’. My studies required and developed my writing ‘ability’ such as it is (your assessment….) My desire to train required I learn to speak in public so I ‘got gooderer’ at that.

There are people in the world who can learn, qualify in and apply some serious disciplines. I’ve known medically-qualified barristers, and that is some time- and mental commitment! I’m jealous of people who can achieve this level of competence but I’m not suggesting we can all do that. But we can find something we like to do and seek out the ability and knowledge required to be the best we can be at whatever that is.

Look at your work and hobbies. Are there things you can do that will make you even better at doing them? Courses, reading, experiences you can have that will make you better at, and therefore enjoy those activities.

Go to it. Maximise your application of The Second Resolution and become a better person on your own terms.

Emotional Control – and Two Fights.

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Years ago during my policing career, two colleagues arrested a criminal who had a reputation for violence. On arrival at the Custody Unit car park, and just outside the Unit entrance doors, the officers alighted and invited the detainee to get out of the car. (It was before the use of vans was routine.) He declined their invitation.

Using ‘minimum force’ I used a technique I had learned in training, I put the blunt end of a pen against his earlobe and putting the two between my fingers, squeezed. He got out, at which point my two colleagues pinned him against the wall and tried to cover all his limbs and torso at the same time. I observed two things – one, he was trapped, and two, he wasn’t actually resisting any more.

“Flipping heck Dave, help us!” yelled one of my mates.

“He’s not resisting anymore.” I calmly responded. And he wasn’t. he meekly accepted his fate once the two sweating coppers eased off and the rest of the process went easily.

For 24 hours the two colleagues thought ill of me. The following day, they apologised. The emotion of the moment had taken over.

Another day, same unit. A well known and truly violent prisoner, with a history for acting up in the Unit, was asked to remove his clothes for forensic examination. Predictably, off he went. Yelling, demanding, threatening. It was going to take the world to get his kit off.

“Oy, ******,” I shouted. “WHAT?” he replied.

“Has behaving like that ever actually worked for you?” I asked.

A moment passed and he started undressing.

I’m no saint. I lost my temper now and then. Which doesn’t make today’s lesson less impactive, it merely reinforces it.

When emotions are high, when stresses are present, when losing your temper and abandoning all emotional control is ooohhhh so easy,

Don’t.

There are two reasons for this. First of all, it makes you feel good afterwards. Your keeping control is emotionally satisfying.

But second, it means you keep control and are able to deal with the event better. While I’m not proposing you will ever need this advice, my experience has always been than in a fight it’s the one who loses control that loses. I was attacked many times during my career but I always (somehow!) managed to keep my cool – even when a criminal bit into my leg and I let him stay there because it meant he wasn’t running off – and I literally tied them up in an effective controlling hold because they had lost control and I hadn’t.

You may not be involved in fisticuffs, but the same advice applies to those verbal confrontations we all, occasionally, find ourselves starting or trying to finish. Maintaining emotional control is key to resolution, and it is a truly empowering characteristic that those who wish to be principled leaders should seek to adopt.

All it takes is a moment to decide – who’s in charge here? Me or my emotions.

Choose ‘me’.

Buy this book – Be Like Russ.

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Why did you pick up a personal development book?

You are on Amazon or you are in a bookshop, searching in the business or self-help section for one of a few reasons.

  • You’ve tripped over it by mistake. Could be serendipitous, and you’ve accidentally discovered something that piques your interest.
  • You have recently been introduced to the concept of personal development and are exploring available options. You are looking to be better than you perceive you are. This is your first foray in the well of wisdom. Good luck. There’s plenty to see, here.
  • This isn’t your first self-help book. You are an avid reader of this kind of material. You’re addicted to researching the solutions that all your previous reading hasn’t provided. I feel your pain, because I have been there. Like me, you’re into ‘shelf-development’ by accident.
  • You are already successful by all ‘normal’ societal measures but there’s something that you either can put your finger on and you think an answer might be found within these pages, or you can’t put your finder on ‘it’ and you hope to realise what it is as you progress through the chapters. You’d be surprised how many potential readers come under this description.

But do you want to buy and read it, yet? No?

Let’s explore further.

Do you know someone who you think represents your ideal? And why do you think that person is your ‘ideal’?

I had someone in mind when I wrote that question. He was a consummate professional, arguably a leader in his field even though when I really knew him he held low rank in the organisation for which we both worked. He was at the same time one of the most caring supervisors and individuals I had ever known. His name is Russ. I hope you know someone like that.

If you really study people like Russ, you will notice certain things. You’d probably notice that they possess six character traits, and in my book The Three Resolutions I argue that those six traits come under three pairings. Mastery of those pairings will enable you to emulate your ideal and thus become someone else’s representation of ‘great’. Oddly enough, if you look at disgraced celebrities and politicians you will notice the lack of some or more of the same six character traits that make for true greatness.

Do you want to know what they are? Better still, do you want to possess them yourself? Good. But wait a little longer before making the commitment.

What if I said this was a book on ‘the simple, quick way to success?’ Would you buy it then? I certainly hope not.

We should all strive to be the best at what we can do. That is the objective of much of the personal development literature out there, but I think there is one problem with a lot of it.

A lot of the books have a tendency to over-promises and under-deliver. They offer ‘massive’ success, ‘greatness’, an ideal that is all too often defined as rich, famous and accompanied by the lifestyle of millionaires. Which is not to say that isn’t a worthy ambition and that you should never, ever pursue such a goal.

Unfortunately, the sad, sobering truth is that we can’t all be at the top of our respective field, even if we can strive towards that goal. We can’t all be celebrities because don’t all have voices like Katherine Jenkins or Andrea Bocelli, we can’t all act like George Clooney or Tom Hanks, and we can’t all write like J.K. Rowling and Lee Child. We can’t all be immensely rich because there’d be no-one left to do the work that we do. Economics would make all millionaires ‘poor’ if that was even possible. We can’t all run the organisation we work for, because there’d be nobody in the shop floor making the widgets we need to sell in order to pay our salaries.

Which is not to say we can’t try. And I will argue that we all have an inkling of what is required, but many of us tend to avoid actually doing it.

The six character traits under the three ‘headings’ are easy to understand, I assure you. The challenge is that they can be surprisingly hard to do. True greatness doesn’t come about through just pottering at something – it takes some effort, at least. I can’t make it easier to do, sorry and all that. Any author/ trainer/coach who says s/he can, is a liar. A charlatan. A snake-oil salesman.

But what I can do is make it easier to understand the traits, systematically help you see how they inter-relate, and motivate you to do something about what you discover.

Are you willing to consider doing that? To putting in the effort to understand and then actively apply what you read?

Still not convinced? Okay, let me try another tack. What if you don’t buy this book, don’t study its content and leave your success to accident, to other people’s design, or to fortune? What do you think will happen? Could you win a lottery if you haven’t bought a ticket? Can you get a job you haven’t applied for? Can you have a beautiful garden you don’t plant, nurture and maintain? In fact, can you get anything meaningful without taking action towards that end? Without at least doing something? Everything in life requires input if we are going to get output. Everything.

The fact is that while there’s not enough room for everyone to be at the top because the bar is always rising (and what represents talent changes with the mood of the client!), there is no need to be despondent because there is one thing at which we can be best, and once we achieve that we can all have the potential to go for the bigger things.

The one thing at which you can be great is – being the real, best, most competent, nice, disciplined, healthy, slim, helpful, dutiful and ultimately Russ-like ‘you’.

And that’s where The Three Resolutions come in. I invite you to read about them while you’re stuck indoors – and before you’re set free and accidentally default to how things were before.

Your Vision REQUIRES The Three Resolutions

25 Wednesday Nov 2020

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Vision is often a beautiful product of an individual’s creative imagination, but it is achieved through application of that same individual’s independent will, allied to the faithful assistance of those whose sense of purpose complement that of the dreamer.

This means that while the former is a function of identity, experience and desire, it is nothing at all unless and until it is given life through conscious activity. Performance of that activity at a higher level brings with it an expectation that the individual directing that activity is, or becomes, competent in whatever skills are used in order to achieve the outcome, including those skills that engender, empower and enable the contribution of others in the enterprise. For everything we do well and for ourselves in pursuit of a dream, we do with, for and because of other people.

That is the motivation behind application of The Three Resolutions. Whether you use those three words or prefer to use different conceptual tropes, or are even just ‘winging it’ in the sense that you are ‘doing without thinking’, all successful endeavours rely on faithful application of The Three Resolutions.

The Three Resolutions are at the heart of any success. They state:

First Resolution – “To overcome the restraining forces of appetites and passions, I resolve to exercise self-discipline and self-denial.”

Second Resolution – “To overcome the restraining forces of pride and pretension, I resolve to work on character and competence.”

 Third Resolution -“To overcome the restraining forces of unbridled aspiration and ambition, I resolve to dedicate my talents and resources to noble purposes and to provide service to others.”

The primary message of each of these statements needs little explanation – they are all self-evidently true. No success would argue that they are not.

Yet people will actively argue that they are not, that there are nuanced rationales as to where and when they do not strictly apply. And even as they make those arguments they seem unaware that any success they have is the result of focused effort, industry competence, knuckling down when they’d really rather not, and providing sufficient service to others so that those others help them as they are themselves helped in a synergistic relationship.

At the same time as they argue against the timeless wisdom of philosophies that parallel The Three Resolutions, these people discover that their success is fleeting – they spark brilliantly for just a few moments before indiscipline, incompetence, a lack of character or a burgeoning, overwhelming self-interest grips them and casts them down – often very publicly.

Those who argue against such concepts as The Three Resolutions are hopeful that they won’t need to be disciplined; that they don’t need to have character; that they need serve only themselves.

For the most of us, however: we don’t argue against them. We acknowledge them, even as we wish they weren’t true!

So be in no doubt. Writing the book was and remains easier than complying with it. But well worth the effort.

Look at YOUR Vision. Will it/did it happen without application of The Three Resolutions?

If you find that you did apply them in order to achieve success in terms of your Vision – tell someone else. They need to know, too. So that they can work on their own.

When over-focusing won’t work.

08 Thursday Oct 2020

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“The key to meeting an unmet need is in addressing, not ignoring the other needs.” Stephen R Covey.

It is widely acknowledged that we humans have four needs. Various writers have jiggled with them, added some, changed the terminology and so on, but for the purpose of this article I’ll use Covey’s four – the physical (food, drink, rest, exercise), the social-emotional (relationships), the mental (intellectual growth) and the spiritual (meaning). Covey opines that so often, when one of these needs is unmet we tend to address that gap it by only focusing on that area – for example, by exercising passionately when we need to lose weight. This can work, of course it can, but what about the other needs that are being minimised or even ignored while you sit and sweat on the exercise bike? Are you ignoring your spouse? Are you moving forward on your other, important goals? Are you ignoring professional development? Are all these areas suffering because of your manic focus on the ‘one problem’ you have identified? The answer is often Yes.

To the same degree, I decided to explore The Three Resolutions. In my book I describe how they present a progressive self-development from self-discipline and self-denial, through competence and character, to the achievement of a self-identified purpose through service to others.

I consider they confirm Covey’s thinking. My life’s experience is full of examples of people who focus in one or two areas identified in the Resolutions, and yet remain oblivious to the fact that their singular focus in one area prevents them becoming the best that they could be. (Of course, I also have examples of great successes who, coincidentally, demonstrate compliance with all three.) Athletes who excel – and then we find they used performance enhancing drugs. Amazing singers – whose hypocrisy about green issues gets laid bare when they buy a plane ticket for their hat. Dedicated politicians – whose expense claims render them untrustworthy.

For me, as for Covey – and I’ll be candid and say I ain’t no perfect example either – the finest expression of greatness is seen when all Three Resolutions are addressed, and when all three are addressed simultaneously. When we utilise our self-discipline to empower our competence, which is founded in great personal character, and serve others for a worthwhile purpose.

You can train in each area separately, but success in each enables success in all of the others.

So, just as Covey suggests with his needs, consider this: when you have a problem or personal challenge, don’t just think which ONE of the Three Resolutions you need to address: think how you could address that issue with all three.

Not fit enough? Don’t just hit the bricks (discipline) – research fitness (competence), train with and help others (service), and do so with dedication (character).

Don’t know enough? Don’t ‘just’ study (discipline) – carefully identify what you need to learn and set about it (competence), resist others’ invitations to take unnecessary breaks (character), and teach as you learn (service), which enhances that learning.

Want to serve others but don’t know how? Consider and understand your needs, capacities and competencies (character/competence), identify what service you can provide (purpose) and then learn ways of using that before allotting time (discipline) to providing the optimum service to the best effect.

You can be the buffest, prettiest, strongest, fittest, shiniest narcissist in the gym – but you won’t get the respect you’ll get if it’s all about you.

Exercise all the Resolutions. The best among us have shown you this works.

Here we go again? GREAT!!

23 Wednesday Sep 2020

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What have you achieved during the ‘first’ COVID Lockdown period?

How you define ‘achievements’ in the question I leave up to you. You may choose work-related successes, which will include how you adapted your working practices to address the restrictions and the (yuk) New Normal; you can list any charity or community efforts you undertook; you can rattle through the personal development you made.

Or.

You can consider the lack of initiative you might have displayed in any or all of those areas. You can now consider what you could have done. You can think ‘I could’ve’ (not could OF) and ‘I should’ve’ and ‘I might’ve’. And you can wallow in the self-pity that ensues if you did nothing to take advantage of the developmental opportunity that this pause could have provided.

But GREAT NEWS!

In my area, several local authorities have been re-locked down. (In fact, Cardiff is technically under siege as it is surrounded by locked down unitary authorities.) There are constant rumours, even expectations that another national lockdown is a-coming our way. A second pause-button that you can press and decide ‘What can I do in this period of change?’

I’m lucky. I have no formal occupation other than writing and blogging so I had massive amounts of discretionary time. Oddly, I still have a 9-5 mentality and regularly ‘pack in’ at tea-time. Weird.

But in the period since March I have:

  • Lost 35lbs.
  • Increased my cycling – time and distances travelled.
  • Attended umpteen free webinars to stay on top of my game.
  • Sorted out some home-environments.
  • Written The Way.
  • Edited Three Resolutions. (Okay, I finished that just before it started but it needed a proof read.)
  • Rewritten Police Time Management (still doing that).
  • Had two mini-breaks with the extended family during the eased-off hiatus in the Pandemic Panic.
  • Refocused my mind.

And here we find ourselves at the cusp of another, allegedly 6-month lockdown opportunity.

The Three Resolutions ‘commitments’ provide a framework for consideration of exactly what you can do to take advantage of the gap. You can reinforce your self-discipline by choosing to eat less and exercise more. You can redefine your personal values and your congruence or incongruence in terms of how you behave in their respect. You can learn new stuff, or you can study the old stuff you need to know in order to do an excellent job. You can revisit your sense of Purpose and decide if what you are doing is right for you, while simultaneously considering what service, or what better service you can provide to others – either through work or in a voluntary capacity.

Or you can just accept the entropy that doing nothing engenders. You can actively pursue the self-redundancy that ‘just doing enough’ causes.

Which is the right choice? You KNOW it.

Now DO it.

Half a Life. That’s all you have left….. if you aren’t careful.

14 Friday Feb 2020

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The Half-Life. A physics term identifying how long a radioactive element/isotope takes to lose half its mass through decay. For example, the half life of uranium being from 159,200 years to 4.5 billion years, one kg of uranium will become 500g in 159,200 years or so (!), but that 500g will only become 250g in the next 159,200 years. Simples.

But there is another HalfLife, the one proposed by Stephen Covey, who opined that the Half Life of a career is as little as 2 years, and what he meant was that in just 2 years the currency of your professional knowledge is reduced by half if you don’t maintain competence (Second Resolution). I know from my own experience, after returning to work after an 18-month post-retirement absence, that a lot of new mnemonics and practices had been created while I was gone. I was still competent to do a lot of stuff but I would have needed some retraining to get back up to full speed. Which is why, when it was appropriate, I chased up the training I required.

A surprising number of people object to on-the-job training and to attending courses. I know that some of their reluctance is down to a perceived interruption to the work that they are already doing, that mounts up inexorably while they are away and, occasionally, the belief that the training is unnecessary and irrelevant. We had a saying in the police:

“That was a three-week course crammed into six.”

But if we are to stay relevant, if we are to provide the best possible service, we have to keep up with developments within our selected professions if we aren’t to become redundant-but-still-present.

The problem with being redundant-but-still-present is that it can all too quickly turn into ‘just’ redundant. Being on top of your game and staying on top of your game aren’t distinct processes – they are the same thing. What’s more, by properly engaging in the training you are offered, you start to develop the ability to influence that training – to make sure it IS relevant and appropriate rather than a tick-box exercise.

I do chuckle at CPD that requires ticking a box that you read something. Who actually reads something if all you have to do is declare you read it? Well, the ethical do, but that isn’t all of us, is it?

Look upon training as a development opportunity, and opportunity to ask questions, and an opportunity to have a bit of a rest from the daily grind of that real work you’re worried will come back and bite you.

Of course, the ability to do the latter, to relax during a course while other work isn’t getting done, requires that you apply some of the time management advice of the kind I promote.

So welcome training, seek it out, maximise its effectiveness and utilise what you learn as quickly after the training as is possible.

Or that career you thought you had for ever might just be half as long as you expected.

 

Time Management Training is available HERE.

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Martin Luther King? Meh.

11 Tuesday Feb 2020

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This afternoon I will be giving a talk to members of an organisation celebrating the Third Age, with no idea of the numbers – although 104 13-year-olds is my record.

If you recall, last Thursday I proposed and encouraged the concept of Third-Person Teaching to readers, and this ‘giving talks’ is the result of my adherence to the idea. Many moons ago I was offered the opportunity to teach self-development material to my peers, and the one experience that I lacked was public speaking. I knew the material but I’d not really been heavily involved in speaking to large audiences and I knew that I wold be expected to do exactly that if I entered the world of training. I knew the stuff – I just hadn’t preached it afore.

My first port of call was a local Speakers Club, which welcomed me and over the next few months developed me. But it was Day 1 that amazed me.

I was asked to introduce myself, and so I did. And as I sat down I remember thinking, “That was GREAT!” Admittedly, the subject I had spoken upon was my favourite – me – but their encouragement and a feeling (on my part) that my presentation had ‘flowed’ imbued within me an enthusiasm for speaking. Which was just as well because they volunteered me to talk for two minutes on ‘sycophancy’, the sods. Blew them away.

There is a theory that people fear speaking in public more than death. I recognise that speaking with no preparation and with no notice can be challenging, even though that last one’s happened to me three times and I have more than coped. But if you know your subject and how you are going to put it across – have fun doing so! If you can talk in a group of three – and we all gather around the water fountain and gossip – then you can talk to a group of a hundred. You just have to ‘not whisper’.

I encourage you, therefore, as part of your professional and personal development, to go to a local speakers’ club and see just how ‘normal’ the members are – normal, yet able to enthral an audience with both prepared and ad hoc speeches.

You may never have to make a training presentation, but I’d gamble that you all have clubs you might wish to direct, children whose weddings need your input, best man speeches to deliver – public speaking is common, and it is not hard.

But a very important consideration is this – when you have to prepare a talk, you learn. When you learn, you discover new ways of thinking, and you start to develop an open mind that sees through waffle and ‘the reality of the matter is’ and realise that some public speakers are just semi-professional liars. You also realise that although Martin Luther King’s ‘I have a dream’ speech was magic, his delivery was a bit OTT. He’d get marked down at Speakers Club, I’m telling you.

The only caveat I have is this.

Gestures are encouraged at Speakers Clubs. Appropriate gestures. Not this constant hand waving seen by people sitting down on panel shows. For goodness’ sake people, you’re not lecturing or acting, you’re just answering a bloody question. Hand waving is not required.

Another benefit is you stop saying, “I mean” and “Sort of” and “Kind of” and “obviously” because you start to think before you speak, instead of after. Oh, wonderful thing!

If you just learn that, people will be grateful.

If you don’t think you’re good enough…..

10 Monday Feb 2020

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Stephen Covey’s son-in-law, as I understand it a medical student at the material time, was asked in an interview, “If being considered for surgery, would you prefer your doctor to be a man of good character, or of great competence?

The response provided was considered. “If I needed the surgery, I would want the super-competent surgeon. But if it was a question of whether I needed the surgery, I’d want the one of character.”

Good answer. But still arguably incomplete.

As I review The Three Resolutions book, and by simple virtue of the fact that I constantly review Covey’s written and spoken works (good ol’ YouTube!) I discovered yet another thought-provoker. It was about the relationship between character and competence (the Second Resolution).

In my book, I write about the progressive nature in which The Three Resolutions are applied, and the impression may be that the one leads to the next and that they are in some way separate, which is not so. They are a continuum, so the crossover from one to the next is more of a blurred edge than a fence, if you will. The same goes on the ‘separation’ between the traits linked at each level – self-discipline and self-denial are linked, not separate characteristics, for example.

Therefore, character and competence are also linked, with blurred edges and ‘bleed’ through from one to another and to the higher levels of purpose and service.

To illustrate how they are interdependent, consider how having good character means better decisions, which in turn feeds better performance (competency). Imagine those two doctors addressing the concerns of the patient. The greedy one who is super-competent might agree that the surgery is necessary, but his self-interest trumps that of the patient every time. His poor character might not affect the decision to have the surgery, but it might affect a decision during the surgery, which means he may, super-competently, do something completely unnecessary and risk the patient’s welfare. Not in terms of life or death, perhaps, but any decision made by a person of poor character is suspect. You know that. You’ve probably experienced it!

The person of good character, having concluded the surgery is necessary, is the surgeon who calls in the super-competent dodgy doc – but supervises his operation because she knows that he is suspect. Her good character means she recognises where her skills aren’t as good as his, but she doesn’t abandon her responsibility for her patient to the man of poor character.

When it comes to producing results, the two – competence and character – are inextricably interlinked but they do not, necessarily, have to exist in one person. They can exist within a carefully, ethically managed team. One that communicates, and one that knows the strengths and weaknesses within itself – and manages them in such a way as to make the weaknesses of individuals irrelevant to the whole team.

From a time management perspective this means that doing things right the first time, as a result of an individual with both great character and super competence or as a result of a team possessing those traits between them, saves a lot of do-overs, apologies, law-suits and recriminations. That is a LOT of time saved!

Endeavour to possess both character and competence but recognise when you lack the latter and seek the complementary strength required to fill that gap.

Ain’t no shame in that.