Tag Archives: competence

Your Vision REQUIRES The Three Resolutions

25 Wednesday Nov 2020

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Vision is often a beautiful product of an individual’s creative imagination, but it is achieved through application of that same individual’s independent will, allied to the faithful assistance of those whose sense of purpose complement that of the dreamer.

This means that while the former is a function of identity, experience and desire, it is nothing at all unless and until it is given life through conscious activity. Performance of that activity at a higher level brings with it an expectation that the individual directing that activity is, or becomes, competent in whatever skills are used in order to achieve the outcome, including those skills that engender, empower and enable the contribution of others in the enterprise. For everything we do well and for ourselves in pursuit of a dream, we do with, for and because of other people.

That is the motivation behind application of The Three Resolutions. Whether you use those three words or prefer to use different conceptual tropes, or are even just ‘winging it’ in the sense that you are ‘doing without thinking’, all successful endeavours rely on faithful application of The Three Resolutions.

The Three Resolutions are at the heart of any success. They state:

First Resolution – “To overcome the restraining forces of appetites and passions, I resolve to exercise self-discipline and self-denial.”

Second Resolution – “To overcome the restraining forces of pride and pretension, I resolve to work on character and competence.”

 Third Resolution -“To overcome the restraining forces of unbridled aspiration and ambition, I resolve to dedicate my talents and resources to noble purposes and to provide service to others.”

The primary message of each of these statements needs little explanation – they are all self-evidently true. No success would argue that they are not.

Yet people will actively argue that they are not, that there are nuanced rationales as to where and when they do not strictly apply. And even as they make those arguments they seem unaware that any success they have is the result of focused effort, industry competence, knuckling down when they’d really rather not, and providing sufficient service to others so that those others help them as they are themselves helped in a synergistic relationship.

At the same time as they argue against the timeless wisdom of philosophies that parallel The Three Resolutions, these people discover that their success is fleeting – they spark brilliantly for just a few moments before indiscipline, incompetence, a lack of character or a burgeoning, overwhelming self-interest grips them and casts them down – often very publicly.

Those who argue against such concepts as The Three Resolutions are hopeful that they won’t need to be disciplined; that they don’t need to have character; that they need serve only themselves.

For the most of us, however: we don’t argue against them. We acknowledge them, even as we wish they weren’t true!

So be in no doubt. Writing the book was and remains easier than complying with it. But well worth the effort.

Look at YOUR Vision. Will it/did it happen without application of The Three Resolutions?

If you find that you did apply them in order to achieve success in terms of your Vision – tell someone else. They need to know, too. So that they can work on their own.

When over-focusing won’t work.

08 Thursday Oct 2020

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“The key to meeting an unmet need is in addressing, not ignoring the other needs.” Stephen R Covey.

It is widely acknowledged that we humans have four needs. Various writers have jiggled with them, added some, changed the terminology and so on, but for the purpose of this article I’ll use Covey’s four – the physical (food, drink, rest, exercise), the social-emotional (relationships), the mental (intellectual growth) and the spiritual (meaning). Covey opines that so often, when one of these needs is unmet we tend to address that gap it by only focusing on that area – for example, by exercising passionately when we need to lose weight. This can work, of course it can, but what about the other needs that are being minimised or even ignored while you sit and sweat on the exercise bike? Are you ignoring your spouse? Are you moving forward on your other, important goals? Are you ignoring professional development? Are all these areas suffering because of your manic focus on the ‘one problem’ you have identified? The answer is often Yes.

To the same degree, I decided to explore The Three Resolutions. In my book I describe how they present a progressive self-development from self-discipline and self-denial, through competence and character, to the achievement of a self-identified purpose through service to others.

I consider they confirm Covey’s thinking. My life’s experience is full of examples of people who focus in one or two areas identified in the Resolutions, and yet remain oblivious to the fact that their singular focus in one area prevents them becoming the best that they could be. (Of course, I also have examples of great successes who, coincidentally, demonstrate compliance with all three.) Athletes who excel – and then we find they used performance enhancing drugs. Amazing singers – whose hypocrisy about green issues gets laid bare when they buy a plane ticket for their hat. Dedicated politicians – whose expense claims render them untrustworthy.

For me, as for Covey – and I’ll be candid and say I ain’t no perfect example either – the finest expression of greatness is seen when all Three Resolutions are addressed, and when all three are addressed simultaneously. When we utilise our self-discipline to empower our competence, which is founded in great personal character, and serve others for a worthwhile purpose.

You can train in each area separately, but success in each enables success in all of the others.

So, just as Covey suggests with his needs, consider this: when you have a problem or personal challenge, don’t just think which ONE of the Three Resolutions you need to address: think how you could address that issue with all three.

Not fit enough? Don’t just hit the bricks (discipline) – research fitness (competence), train with and help others (service), and do so with dedication (character).

Don’t know enough? Don’t ‘just’ study (discipline) – carefully identify what you need to learn and set about it (competence), resist others’ invitations to take unnecessary breaks (character), and teach as you learn (service), which enhances that learning.

Want to serve others but don’t know how? Consider and understand your needs, capacities and competencies (character/competence), identify what service you can provide (purpose) and then learn ways of using that before allotting time (discipline) to providing the optimum service to the best effect.

You can be the buffest, prettiest, strongest, fittest, shiniest narcissist in the gym – but you won’t get the respect you’ll get if it’s all about you.

Exercise all the Resolutions. The best among us have shown you this works.

Here we go again? GREAT!!

23 Wednesday Sep 2020

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What have you achieved during the ‘first’ COVID Lockdown period?

How you define ‘achievements’ in the question I leave up to you. You may choose work-related successes, which will include how you adapted your working practices to address the restrictions and the (yuk) New Normal; you can list any charity or community efforts you undertook; you can rattle through the personal development you made.

Or.

You can consider the lack of initiative you might have displayed in any or all of those areas. You can now consider what you could have done. You can think ‘I could’ve’ (not could OF) and ‘I should’ve’ and ‘I might’ve’. And you can wallow in the self-pity that ensues if you did nothing to take advantage of the developmental opportunity that this pause could have provided.

But GREAT NEWS!

In my area, several local authorities have been re-locked down. (In fact, Cardiff is technically under siege as it is surrounded by locked down unitary authorities.) There are constant rumours, even expectations that another national lockdown is a-coming our way. A second pause-button that you can press and decide ‘What can I do in this period of change?’

I’m lucky. I have no formal occupation other than writing and blogging so I had massive amounts of discretionary time. Oddly, I still have a 9-5 mentality and regularly ‘pack in’ at tea-time. Weird.

But in the period since March I have:

  • Lost 35lbs.
  • Increased my cycling – time and distances travelled.
  • Attended umpteen free webinars to stay on top of my game.
  • Sorted out some home-environments.
  • Written The Way.
  • Edited Three Resolutions. (Okay, I finished that just before it started but it needed a proof read.)
  • Rewritten Police Time Management (still doing that).
  • Had two mini-breaks with the extended family during the eased-off hiatus in the Pandemic Panic.
  • Refocused my mind.

And here we find ourselves at the cusp of another, allegedly 6-month lockdown opportunity.

The Three Resolutions ‘commitments’ provide a framework for consideration of exactly what you can do to take advantage of the gap. You can reinforce your self-discipline by choosing to eat less and exercise more. You can redefine your personal values and your congruence or incongruence in terms of how you behave in their respect. You can learn new stuff, or you can study the old stuff you need to know in order to do an excellent job. You can revisit your sense of Purpose and decide if what you are doing is right for you, while simultaneously considering what service, or what better service you can provide to others – either through work or in a voluntary capacity.

Or you can just accept the entropy that doing nothing engenders. You can actively pursue the self-redundancy that ‘just doing enough’ causes.

Which is the right choice? You KNOW it.

Now DO it.

Half a Life. That’s all you have left….. if you aren’t careful.

14 Friday Feb 2020

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The Half-Life. A physics term identifying how long a radioactive element/isotope takes to lose half its mass through decay. For example, the half life of uranium being from 159,200 years to 4.5 billion years, one kg of uranium will become 500g in 159,200 years or so (!), but that 500g will only become 250g in the next 159,200 years. Simples.

But there is another HalfLife, the one proposed by Stephen Covey, who opined that the Half Life of a career is as little as 2 years, and what he meant was that in just 2 years the currency of your professional knowledge is reduced by half if you don’t maintain competence (Second Resolution). I know from my own experience, after returning to work after an 18-month post-retirement absence, that a lot of new mnemonics and practices had been created while I was gone. I was still competent to do a lot of stuff but I would have needed some retraining to get back up to full speed. Which is why, when it was appropriate, I chased up the training I required.

A surprising number of people object to on-the-job training and to attending courses. I know that some of their reluctance is down to a perceived interruption to the work that they are already doing, that mounts up inexorably while they are away and, occasionally, the belief that the training is unnecessary and irrelevant. We had a saying in the police:

“That was a three-week course crammed into six.”

But if we are to stay relevant, if we are to provide the best possible service, we have to keep up with developments within our selected professions if we aren’t to become redundant-but-still-present.

The problem with being redundant-but-still-present is that it can all too quickly turn into ‘just’ redundant. Being on top of your game and staying on top of your game aren’t distinct processes – they are the same thing. What’s more, by properly engaging in the training you are offered, you start to develop the ability to influence that training – to make sure it IS relevant and appropriate rather than a tick-box exercise.

I do chuckle at CPD that requires ticking a box that you read something. Who actually reads something if all you have to do is declare you read it? Well, the ethical do, but that isn’t all of us, is it?

Look upon training as a development opportunity, and opportunity to ask questions, and an opportunity to have a bit of a rest from the daily grind of that real work you’re worried will come back and bite you.

Of course, the ability to do the latter, to relax during a course while other work isn’t getting done, requires that you apply some of the time management advice of the kind I promote.

So welcome training, seek it out, maximise its effectiveness and utilise what you learn as quickly after the training as is possible.

Or that career you thought you had for ever might just be half as long as you expected.

 

Time Management Training is available HERE.

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Martin Luther King? Meh.

11 Tuesday Feb 2020

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This afternoon I will be giving a talk to members of an organisation celebrating the Third Age, with no idea of the numbers – although 104 13-year-olds is my record.

If you recall, last Thursday I proposed and encouraged the concept of Third-Person Teaching to readers, and this ‘giving talks’ is the result of my adherence to the idea. Many moons ago I was offered the opportunity to teach self-development material to my peers, and the one experience that I lacked was public speaking. I knew the material but I’d not really been heavily involved in speaking to large audiences and I knew that I wold be expected to do exactly that if I entered the world of training. I knew the stuff – I just hadn’t preached it afore.

My first port of call was a local Speakers Club, which welcomed me and over the next few months developed me. But it was Day 1 that amazed me.

I was asked to introduce myself, and so I did. And as I sat down I remember thinking, “That was GREAT!” Admittedly, the subject I had spoken upon was my favourite – me – but their encouragement and a feeling (on my part) that my presentation had ‘flowed’ imbued within me an enthusiasm for speaking. Which was just as well because they volunteered me to talk for two minutes on ‘sycophancy’, the sods. Blew them away.

There is a theory that people fear speaking in public more than death. I recognise that speaking with no preparation and with no notice can be challenging, even though that last one’s happened to me three times and I have more than coped. But if you know your subject and how you are going to put it across – have fun doing so! If you can talk in a group of three – and we all gather around the water fountain and gossip – then you can talk to a group of a hundred. You just have to ‘not whisper’.

I encourage you, therefore, as part of your professional and personal development, to go to a local speakers’ club and see just how ‘normal’ the members are – normal, yet able to enthral an audience with both prepared and ad hoc speeches.

You may never have to make a training presentation, but I’d gamble that you all have clubs you might wish to direct, children whose weddings need your input, best man speeches to deliver – public speaking is common, and it is not hard.

But a very important consideration is this – when you have to prepare a talk, you learn. When you learn, you discover new ways of thinking, and you start to develop an open mind that sees through waffle and ‘the reality of the matter is’ and realise that some public speakers are just semi-professional liars. You also realise that although Martin Luther King’s ‘I have a dream’ speech was magic, his delivery was a bit OTT. He’d get marked down at Speakers Club, I’m telling you.

The only caveat I have is this.

Gestures are encouraged at Speakers Clubs. Appropriate gestures. Not this constant hand waving seen by people sitting down on panel shows. For goodness’ sake people, you’re not lecturing or acting, you’re just answering a bloody question. Hand waving is not required.

Another benefit is you stop saying, “I mean” and “Sort of” and “Kind of” and “obviously” because you start to think before you speak, instead of after. Oh, wonderful thing!

If you just learn that, people will be grateful.

If you don’t think you’re good enough…..

10 Monday Feb 2020

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Stephen Covey’s son-in-law, as I understand it a medical student at the material time, was asked in an interview, “If being considered for surgery, would you prefer your doctor to be a man of good character, or of great competence?

The response provided was considered. “If I needed the surgery, I would want the super-competent surgeon. But if it was a question of whether I needed the surgery, I’d want the one of character.”

Good answer. But still arguably incomplete.

As I review The Three Resolutions book, and by simple virtue of the fact that I constantly review Covey’s written and spoken works (good ol’ YouTube!) I discovered yet another thought-provoker. It was about the relationship between character and competence (the Second Resolution).

In my book, I write about the progressive nature in which The Three Resolutions are applied, and the impression may be that the one leads to the next and that they are in some way separate, which is not so. They are a continuum, so the crossover from one to the next is more of a blurred edge than a fence, if you will. The same goes on the ‘separation’ between the traits linked at each level – self-discipline and self-denial are linked, not separate characteristics, for example.

Therefore, character and competence are also linked, with blurred edges and ‘bleed’ through from one to another and to the higher levels of purpose and service.

To illustrate how they are interdependent, consider how having good character means better decisions, which in turn feeds better performance (competency). Imagine those two doctors addressing the concerns of the patient. The greedy one who is super-competent might agree that the surgery is necessary, but his self-interest trumps that of the patient every time. His poor character might not affect the decision to have the surgery, but it might affect a decision during the surgery, which means he may, super-competently, do something completely unnecessary and risk the patient’s welfare. Not in terms of life or death, perhaps, but any decision made by a person of poor character is suspect. You know that. You’ve probably experienced it!

The person of good character, having concluded the surgery is necessary, is the surgeon who calls in the super-competent dodgy doc – but supervises his operation because she knows that he is suspect. Her good character means she recognises where her skills aren’t as good as his, but she doesn’t abandon her responsibility for her patient to the man of poor character.

When it comes to producing results, the two – competence and character – are inextricably interlinked but they do not, necessarily, have to exist in one person. They can exist within a carefully, ethically managed team. One that communicates, and one that knows the strengths and weaknesses within itself – and manages them in such a way as to make the weaknesses of individuals irrelevant to the whole team.

From a time management perspective this means that doing things right the first time, as a result of an individual with both great character and super competence or as a result of a team possessing those traits between them, saves a lot of do-overs, apologies, law-suits and recriminations. That is a LOT of time saved!

Endeavour to possess both character and competence but recognise when you lack the latter and seek the complementary strength required to fill that gap.

Ain’t no shame in that.

Here’s to trainers and teachers. The GOOD ones, anyway.

06 Thursday Feb 2020

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Today, I will end this post with a blatantly stolen question from a Seven Habits workbook – from version 1, pre-1997. I am proud/ashamed (delete as applicable) to say I have a copy of all four, progressive versions of the said workbook, plus their one for policing. I am a Seven Habits nerd. And proud of it.

Trainers. Occasionally pointed at with the comment, “Those who can, do, while those who can’t, teach.” What an arrogant and incorrect paradigm.

In my experience, yes, there may be some who go into training to avoid work. Of course, having done so they realise the amount of work they have to do in order to teach.

But the motive for many must be, “I enjoy what I have learned and what I am doing, so I want to teach others for two reasons. Firstly, to make them better and secondly – to make me better.”

Stephen Covey was the author who introduced (at least to me) the concept of Third Person Teaching. And what a powerful idea.

He proposed that the best way to learn by far, is to teach. Which means when we learn, we must prepare ourselves to teach others what we are learning. This requires attentive listening, a probing mind – and a willingness to stand by what we have learned if we wish to teach it. For example, I couldn’t and wouldn’t have sought to teach teenagers and colleagues The Seven Habits if I had not believed in them, and if I did not wish to live by them. (Okay, I’m still trying…….)

If you listen or watch one of Covey’s lectures on YouTube, you may see or hear the one where he tells the audience on round tables that the person sitting at 6 o’clock will be expected to teach his next concept when he finishes talking, at which those at 6 o’clock desperately squirm and wriggle their chairs towards 5 and 7.

Teaching is hard if you don’t know what it is your expounding, but it is exceptionally hard to teach something you don’t believe in. But when you do believe in it, the information flows, and queries are answered with clarity and aplomb. When you live it, half the lesson is planned and presented even before you pick up a pen or start talking.

So have some respect for trainers who have lived what they are teaching you. They have learned what works and what does not, and they are willing to put their character on the line to show you the better way.

On the other hand, beware trainers who just regurgitate what someone else has told them to say. I recall several ‘debates’ with trainers who tried to instil blind obedience to ‘their’ input, when I could show them they were wrong. It seemed in that particular organisation that a questioning mind wasn’t a prerequisite for a trainer, and it wasn’t welcomed in a student. Unfortunately, I have one, and I also back it up with professional qualifications. Which, for someone training ME, can be a minefield. 😊

I think it soon becomes evident when a trainer is regurgitating, and when a trainer believes in what they are teaching. Learn to spot the difference, and always be mindful that the easier it looks – the harder the effort that was put in to make it that way.

Now, that question. Who will you teach about Three-Person Teaching?

Now, go teach someone about this and see how quickly you go back to Line 1……..

 

What I teach.

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An Italian’s view on Competence.

30 Monday Dec 2019

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Am I Competent?

No, I don’t mean me, specifically. It’s a question I often asked myself in times of doubt, and I’m sure it’s a question you may have asked yourself. It is something I know I’ve asked myself when a colleague has pulled some masterful piece of work out of his or her bag, a piece of work I either should have considered or could have considered – but didn’t. Occasionally the reverse happened, and I did something that made a colleague think ‘Wow!’ I liked days like that. I’m sure you do, too.

What IS Competence? In my book The Three Resolutions I define it as “the ability to get things done in accordance with the current technology, methodology and ethics of the role being undertaken”.

That general definition covers a multitude of professions, trades and pastimes. The ‘things to be done’ are the results expected from the individual that relate to the objectives of the organisation – it may be sales, it may be production, it may be distribution, it could be the provision of any services you can think of. If you disagree with the definition just apply your own – it’s your understanding of competence that is important, and even more so when you apply it to your own work.

The chances are that having obtained your current job you either received training or were expected to already know what it was you were supposed to be doing. Even in that latter situation I’d imagine there was some tempering of what you knew in the sense that it had to be applied to the specific new situation in which you found yourself. I know, for example, that after 14 weeks Police training my naïve colleagues and I underwent a Force-level ‘local procedure course’ where we were enlightened as to “how we do it ‘round ‘ere”, followed by another “how we do it ‘round ‘ere” inflicted on us when we got to our first station. Then there were to be many other “how we do it ‘round ‘ere” courses as we were to transfer between stations and departments. I probably inflicted a few rounds of “how we do it ‘round ‘ere” myself.

And on each pf my subsequent HWDIRH courses I probably discovered that either I was not competent in the eyes of new ‘trainer’ because of the way I HAD been doing it, or the ‘trainer’ was evidently incompetent because I could see (having got older and wiser) that s/he was regurgitating ‘facts’ with no understanding whatsoever of the principles behind them. Such incompetence, by the way, was often the reliance on HWDIRH being set in stone – the ONLY way.

It is clear to me that no matter where you go and whatever you do, there is a ‘window’ that exists, through which you will be viewed as competent or otherwise, and this is called the ‘AYNOBETA WINDOW’ after Paulo Aynobeta, famed Italian business consultant* and expert in on-the-job training.

Someone, somewhere, will always know more than you. It is plain if you are wholly new to a field and are completely uninformed that people will see you through this window, and be right. On such occasions, suck it up, accept the impatience as a sense of urgency that you learn the new things being taught. (Particularly if you’ve just joined the Marines)

But in progressing along a ‘training continuum’ where you’ve already gained some competence in your field, the situation may be a bit different with the other party’s AYNOBETA WINDOW. If they DO know more than you do it will be evident the moment that they take the time to explain their thinking and you discover a new perspective. If they DON’T know more, that will become evident the minute they shout you down, refuse to listen to you, or call you an idiot for your failure to succumb to their greatness. Avoid these people like the plague. And don’t become one.

A friend of mine suggests that when we disagree with somebody, a great sentence is this: “Ah, you see things differently – tell me more.” It’s seldom easy to remember to use it, but there it is. Another question to be asked in any difference of opinion is, “What is your underlying concern?” They both send the same message – ‘your opinion is important to me and may be correct – tell me more’, and it actually invites the respondent to review their own understanding of the situation. This practice may well develop BOTH parties to the conversation.

Competence can be learned and incompetence can be unlearned. And in the great continuum of life, the skills applicable today may no longer work tomorrow and our competence needs to take new possibilities, and the subsequent need for new learning, into account.

We’re only competent until something changes, but after that change we are only incompetent as long as we are unable or unwilling to learn the new skill required. Once we take the time to be retrained, or to train ourselves, we resume our journey through competence to expertise. And that is a place many of us would like to be.

 

*Yes, I made him up.

Why apply the Second Resolution?

04 Thursday Dec 2014

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Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships. Stephen R Covey

The Second Resolution is defined as the demonstration of the two elements of trustworthiness – character and competence. Good character is easily seen in others because we admire who they are and how they act. We know it because we see in them what we would like to see in ourselves, even though we are equally aware when we are failing to demonstrate those traits. Good old Conscience.

Competence is different. We only really see competence in others when we see that they are more competent than (we feel) we are.

I believe this – I won’t contend it is true because it is a gut feeling based on experience – because when my peers did something spectacularly good in their work as detectives, I would bemoan to myself, “I wish I’d thought of that!” And if I received a compliment about anything spectacular that I did, I would modestly play it down.

But to address the quote – do you feel that it is easier to communicate with someone of character who is also competent? Of course you do! If you need help you seek out someone who knows the answer, of course, but you also seek out someone who you know will take the time to explain it to you properly, and won’t go and blab about your incompetence to another person.

Trust is important. Trust is a product of trustworthiness, which is a function of BOTH character and competence.

Apply yourself to the Second Resolution.

Are you careful about your own competency training?

04 Tuesday Nov 2014

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I am a director of a company that provides investigation training for people ranging from those who’ve never conducted a professional investigation in their lives to those with some experience who want to enhance their knowledge.

We have allied ourselves to a qualification awarding body who accredit and therefore endorse our training course. For accuracy’s sake this means that the qualification that can be obtained through the course is acceptable to the authorities who one day may issue licences to investigators.

Unfortunately, we are becoming more aware of companies who provide what they call ‘private investigation training’ whose qualifications are that they’ve read some books, consulted with some investigators, and then written a course for one reason only – to make money. They haven’t bothered with writing their courses for accreditation and authority approval, they’ve just put a course together that fits a template that they think is what the student needs. Nor have they bothered to gain qualifications as trainers, also an essential element of the qualification/training process for formal educational awards.

What this actually means is that students pay out hundreds of pounds to achieve absolutely nothing, because they’ll have to pay it out again to a formally approved trainer when they need to qualify for a licence.

Which brings me to the point I am trying to make, which is to tell you to ensure that when you are seeking competence, be it in the workplace or in your personal life (e.g. hobbies, service provision), you make sure that the source of your training is an authoritative, expert source – and not a wannabe with an eye for your fast buck.

And ensure, also, that this expert is competent in training. I know many experts who couldn’t teach to save their lives. They aren’t competent to train even though they are marvellous at their trade.

It’s you r time and money you waste when one or both of these factors – competence and the ability to impart knowledge – are lacking.