Category Archives: Character and Competence

Posts relating to The Second Resolution: “To overcome the restraining forces of pride and pretension, I resolve to work on character and competence.”

Are you a Lifelong Learner?

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Interesting question. You may reply that your employer keeps you up to date with industry developments, legal and practice changes that influence or dictate how you work. That is, indeed, training. But I am not writing about training to which you are directed on pain of death. I am writing about self-directed, self-financed (if necessary) and possibly self-interested education. I am referring to off-the-job training.

There are countless options for most of us to learn something that isn’t job-related – for example, we might decide to learn to play a musical instrument, to scrapbook (now a verb as well as a noun), to reorganise flowers or to cook. Community Education is a big area. And I recommend you do some research about that.

But available through the same route, but more competence-focused, are courses provided outside your work but which would enhance your ability to do that work.

No, I have no odea what that might be – I’m not in your industry.

But let me provide my example. I was a serving police detective, but outside of that I trained as a legal executive (lawyer) for 4 years, obtained a qualification that allowed me to teach adults in further education, and di other courses related to both of those. They weren’t provided by, nor funded by my employer – I funded part of it, grants funded the rest. Ker-ching!

On the face of it you may ask what legal training in probate law, land law and contract law had to do with policing, but I assure you the benefits to me as a Fraud Detective were amazing – the number of cases I could deal with because of that knowledge rose, as did the number of cases we passed back to complainants. Cases passed back because we knew they were trying it on – for example, solicitors, rather than dealing with a probate dispute, would point their clients at the police and scream ‘FRAUD!’ so that we would get all the evidence and they could use it having had it gathered gratis. I, on the other and, could show why it wasn’t a fraud (at least at that point) and make a perfectly good legally-sound argument for that decision. And we had one man alleging a commercial fraud that I sent back pretty much annually for 10 years because I knew about contracts while not one of my colleagues had the foggiest.

The Second Resolution states:  “To overcome the restraining forces of pride and pretension, I resolve to work on character and competence.”

Competence in the workplace is obviously covered by that statement, but I argue that such competence can extend, indeed should extend outside one’s professional obligations. In fact, I suggest it should include your societal and familial obligations, too.

Be a better citizen, be a batter parent, be a better child. It’s all there in that simple sentence. Be (character) a better (competence).

There are many facilities available for training, and in areas you might thing weren’t catered for. For example, parenting training is available from many charitable foundations, including Care for the Family. You might think parenting comes naturally.  Lucky you if it did.

Identify and seek out training in respect of the competencies you lack – and identifying and admitting that lack is an example of good character, by the way.

As they say, admitting the existence of a gap in your education is the first step to closing it and reaping the rewards that follow – both financial and personal.

What will you seek to learn after today?

Decisions, Decisions. (On doing the right thing.)

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I was at a meeting last night, and the subject was Guidance – where do you find it? The trainer suggested that there were 5 sources to which you can turn when faced with a decision, or more accurately a momentous decision, the settling of which will have massive impact on ‘what happens next’ in the particular scenario with which you may be struggling at any time. Note that I said impact – the event leading to the decision may seem quite trivial, but your decision on how to deal with it will create the result you want, the outcome you need (which may be completely different), or a complete mash up mess.

The sources included reference material, social and professional peers, and previous practices or protocols. But the one that made me sit up with interest is arguably the most important one, and relates to the Second Resolution, or more specifically the second part.

The decision might well go through all of the assessment sources identified in the previous paragraph: what does the book say, what do my colleagues, supervisors and other human resources suggest I should do, and what is the current practice as laid down in page 457, paragraph 3 sub-section 2 of that manual we all say we’ve read but have actually never been able to find. And after going through that systematic(!?) approach, we arrive at the final guidance criteria, the one relating to that Resolution, and the one which causes the most trouble. And that assessment question is….

“Is it the RIGHT thing to do?”

The problem may have technical solution. It may have a protocol supporting the policy supporting the law supporting the organisation. Your friends may think it’s best. But in your heart, there is doubt.

If that is the case, you need to ask that last question and decide whether your conscience will let you do something you know isn’t right (or as right as it could be), but you’ll keep your job and reputation; or whether you’re prepared to act in all conscience, breach a protocol or practice, risk offending your peers and be absolutely content that what you did was clearly in keeping with your own personal value system, and extrinsic principles.

Not easy.

I hope that where I’ve been faced with such decisions in my past that I usually made the right choice. No doubt there have been occasions when I know I’ve done what I was told to do, in contravention of what I thought I should do, but that was often the result of a direct order by someone with more experience, knowledge (and power) than me. But in one situation that comes to mind as I write this, I was able to communicate my distaste for the execution of the instruction.

It isn’t easy fighting for what’s right. There are always consequences. But it’s a lot easier than fighting your conscience over something you did that you knew wasn’t right. You have to weight the consequences of every decision, right or wrong. You may have to weigh them up for a long time.

But while you wrestle with your feelings over what you decided and what you did, don’t forget to consider that other alternative: how would you feel if you hadn’t stood up for what was right?

Don’t focus on the problems created by acting correctly, in accordance with your conscience, values and personal character.

Focus instead on the personal integrity you demonstrated. People can see it, even if they rarely point it out.

Frustrated? Attack the Problem, not the Person.

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When do you get frustrated? Not disappointed – that’s a different thing. Disappointment means something hasn’t and will not happen. Frustration means it either hasn’t happened yet, or that it hasn’t happened in the expected fashion. And that’s the crux of today’s article – how to view frustration, which goes to the Second Resolution, and Character.

Frustration is a function of failed expectations. A promise is made, a contract signed, a E-Bay order submitted, an appointment set, and so on. In that moment, an expectation is established on the part of at least one party involved that the agreed consequence of the transaction will be met by the other. At this point, the ‘other’ party has only one obligation, which is to do what is expected of them. Probably nothing more. They entered into the agreement intending to do just that. To do X by Y.

Very often, the party with the expectation will have other activities which rely on X being done as agreed, which the second party knows and cares nothing about. Not their job. Why you want them to do X may not even be known to them.

This is the crux of frustration. A failure to communicate the consequences of any failure to meet the expectation. Of course, in day to day transactions such as those on-line (E-Bay, Amazon) the seller isn’t in a position to ask, and the buyer in no position to add to their order ‘I need that item for Claire’s birthday party so if it doesn’t come on time I’ll be embarrassed and she’ll be disappointed’, and it probably wouldn’t make any difference to their ability to deliver what they’ve already promised. But there are circumstances when an agreement is set, and bot parties made aware of the consequences of failing to act as expected.

But sometimes ‘it’ happens, and the expected action isn’t completed on time or as otherwise expected. That’s when Character comes in.

Character means the ability to look at a situation with an emotional detachment sufficient to see the reality – that sometimes promises are made and circumstances outside the other’s control came to pass that affected their ability to meet their obligation.

All too often, our response to a frustration is anger, accusation and a complete lack of acceptance of an absolute reality – that not everything and everyone revolves around us. Circumstances change and o one is to blame. And in situation of frustration, the first approach of a person of character to the ‘offending’ party should be inquisitorial, nor adversarial. To ask why something hasn’t happened before assuming it happened out of spite.

Not easy when your wife hasn’t come home to make the dinner. (I’m not good at this, either.)

Be honest – when someone doesn’t come through on your expectation, what’s your first inner reaction? Me, too. But there is another way.

Proactivity – the ability to make a considered choice in the gap between what’s happened and our response to it, is key. It allows us time to recognise that the world doesn’t always do what it’s supposed to, and that finding a mutually acceptable solution to a problem is better than starting a war over what is often quite a trivial problem, but one we’ve blown out of all proportion.

Next time someone doesn’t do what was asked by the time their action was needed, ask yourself whether the expectation was set as clearly as you thought, and then, if it was, enquire with the other person as to what has happened. Don’t assume you know, and then attack them.

You might need their help again, and that relationship is more important than being right. And you know, in your heart, that you aren’t perfect. And if you aren’t, why should anyone else be?

For more on character and the other Resolutions, read The Three Resolutions, available at Amazon HERE in paperback or Kindle.

We ALL Suffer from Velleity.

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Velleity. Ooh. New word. One for Scrabble, minimum 14 points. But also important when defining your goals. Particularly at New Year……

What does it mean? According to Edwin C. Bliss, author of Getting Things Done (that isn’t the David Allen version) and Doing It Now!, it means “wanting something, but not wanting it bad enough to pay the price for it.” Yes, losing weight comes a rampant first place in the list of velleitous goals. (Oh look, I made up a  new word. Yay, me.)

I’m gambling that you, dear reader, like me, have a bucket load (list) of such goals. They’re ‘Like to Dos’ rather than ‘Will do at any costs’. They’re the ones that start with good intentions and usually remain there. Or they do mean something, but every time you consider committing to them – usually when action is actually called for – then you vacillate, meditate, procrastinate, and then change-the-date.

For example, I have a desire to drive the Nurburgring, but when the offer came up recently I put it off until next year. On the one hand, I could drive my car around it gently, but the enthusiast in me would inevitably try hard and risk having to walk the 450 miles back home, red-faced.

The answer? There is one, but even it can be looked at with velleity. The famed climber William H. Murray, leader of the Scottish Himalayan Expedition* in the early 1950s, once wrote an oft-quoted ‘personal development’ paragraph that read,

“Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative (and creation), there is one elementary truth, the ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favour all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamt would have come his way. I learned a deep respect for one of Goethe’s couplets:

Whatever you can do or dream you can, begin it.

Boldness has genius, power and magic in it!”

Velleity in a well-crafted nutshell.

To do something you ‘kinda’ want to do but keep putting off, you have to invest something of yourself, or your cash. One of the least mentioned elements of Murray’s quote is that the ‘commitment’ to which he referred was – wait for it – paying for the boat tickets to Bombay. But as simple and uninspiring as that may seem as a ‘commitment’, popping some cash down when you are financially challenged is a good way to reinforce commitment – once you’ve coughed up cash you struggled to obtain, it’s mentally stressful NOT to come through on your goal.

Another way to overcome velleity is to make non-performance more painful than performance. A famous example is a Jewish gentleman in the USA who publicly swore that if he didn’t come through on a commitment he made, he would donate a four-figure financial sum to the Ku Klux Klan. He came through.

What can you do to, today, to overcome your wanna-do reluctance?

*Still can’t find the Scottish Himalayas on the map.….

Don’t Value Excellence (WHAT??) Read on…..

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Assuming you have taken the time to identify your personal values/principles, let me take a punt at identifying two of them.

Family. See, told you I was clever. Okay, unless you’re living alone or are a complete psychopath there is a good chance you put Family on your list. The level of compliance with that value (over work, for example) is another question, but for another time.

The second on is Excellence. Was I right? Is excellence on your list of personal value statements, appropriately defined? Well, if I was – I recommend that you take it off.

That may seem an odd thing to suggest. You may feel that excellence as a value is an accurate reflection of what you believe to be a unifying truth. Well it is. And it was on my list of values for a long, long time. And then I removed it.

I removed it because excellence is a lovely target to have, but an impossible one to hit. Not always – sometimes you do something that you think is perfect, and sometimes you will be absolutely right.

But I know of no-one who is ever completely satisfied with an outcome that can be and is affected in any way at all by the actions or assessments of other people. Excellence is so easily defined as being somewhat parallel to perfection. And that target constantly changes.

I have written books, and both although and because my valuing of ‘excellence’ existed, I rewrote them all. Some needed routine legal/practice/digital updating but others just weren’t good enough – for me. And even when I was happy with it, and felt I had achieved excellence – someone else saw it and made some genuinely pertinent observation that made me wish ‘I’d thought of that’.

Which is a good example of showing that excellence is very often in the eye of the beholder, which means it is to some degree outside of your Circle of Influence. Well, certainly the smaller Circle of Control, anyway.

That’s not to say you shouldn’t aim for excellence. But if you’re going to make it a value, prepare to disappoint yourself. You will do that constantly.

What to do, instead? I suggest you consider valuing Effort. You know how much of yourself you put into any endeavour, and you know when you aren’t doing enough. Other people’s opinions and assessments can’t affect what you know you have done, and how well you tried to do it. If you value effort, you value the mental effort you take to learn the particular method for doing something, you know whether you sweated enough in terms of the physical effort, and you know whether you put the time (psychological effort) into the task.

You can also, then, make some allowance and forgive yourself when you did all you could and it still wasn’t enough. For example, when you make an error that costs you dearly. You may well have done an excellent job, but something or someone felt disappointed and the result was you lost out. But you know, at the very least, that you did the best you could with the resources you had.

You put in the Effort. Your integrity is sound, and you maintain your sense of dignity and personal self-esteem.

Which is excellent.

Review your value of ‘Excellence’ and redefine it to mean Effort. It is worth the, er, investment.

We all suffer from Hubris. Yes, probably even you.

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Hubris. A word you’ve heard but until you’re accused of having it have probably assumed you understood but in fact have no idea. At least, that was my experience. Thought I knew what it meant, didn’t. Maybe suffered from it, I don’t know. If I did, maybe I realise it now by seeing it being more and more evident in the news. How so?

Most of us possess reasonable levels of self-confidence. A few, lucky people possess enormous levels of self-confidence, but of a type that isn’t ‘in yer face’ and annoying. These people we respect and seek to emulate, and we do so in the knowledge that emulation will serve us well. Nice, professional, generous and inclusive people who pull us along and make us better than we are.

I’ve been lucky enough to work with a few of those.

Then there are those I call Flashhearts, based upon Rik Mayall’s delightfully funny Blackadder character. They truly are ‘in yer face’. They have self-confidence, but they demand that you acknowledge it. They don’t want respect and mere emulation. They demand ad-oration. You mere underlings are there for them, not the other way around.

Sometimes, these people start out well. They perform at a level of excellence, possess some serious talent, and have worked hard to get where they are. But at some point in this development, they start to believe, and to believe in, their own publicity.

And then they believe they can do no wrong. At the government/celebrity level, they believe themselves to be untouchable, unreproachable, unstoppable and unimpeachable. They dismiss criticism as badly-motivated. They see those who challenge their poor behaviours as jealous, as threats, as beneath them.

Name one. Actually, let me change that challenge. Try to name ONLY one! Bet you can’t. bet you know the Robert Maxwells, the Donald Trumps, the Jimmy Saviles. And many more.

I have two points to make from a Second Resolution perspective (on character).

First of all, the people who follow or serve them, but fail to challenge them, are enabling their bad behaviour. The follower’s self-interest is undermining their integrity. They won’t speak out because they feel they can’t. I understand, but there is a cost.

The second point is – we all suffer from it to some degree. Including me. We commit acts that we know would and could get us into trouble. We tell a joke that in the current climate just isn’t allowed, and we expect others to laugh and move on. (Whether that should be the case is a ‘cancel culture’ question but my point remains valid.) it’s 2021 and the English Cricket Board is now dealing with a racism issue, which I bet was seen by those committing the offensive behaviour as ‘team banter’. We are sexist, racist, homo-ist and so on – usually for the sole purpose of humour and not necessarily directly towards and in the presence of the target, but we do it anyway. Not maliciously, but we do it believing ourselves, in that specific instance and with our humorous intent, to be safe in doing so.

Hubris. It’s defined as ‘excessive pride towards or in defiance of the gods, leading to nemesis’. That’s posh for thinking you can beat the principles or rules, and then you get what’s coming to you in the form of poetic justice.

So when you tell that joke (for example), or ignore the systems, protocols and ethics that life calls upon you to observe because you think you’re above them, don’t be surprised when they bite back.

I wasn’t.

Reputation Matters

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I am currently engaged in providing witness training to young people at University, and as we were going through the routines that a witness should undertake in preparation for and in delivering testimony, we had a discussion about the effect of failure to be well-presented, professional, articulate, truthful and evidently competent. One of the questions arising was: What are the consequences of failure in these areas?

It gave me to thinking – doesn’t the answer to this court-focused question apply to all roles in life? Of course, in our scenario we addressed how failures would negatively affect the quality and effectiveness of our evidence. If we appear in unkempt and ill-fitting clothing, how does the jury see us? If we are ill-informed about the case, and/or can’t explain our case in accordance with the rules, will anyone hear what we have to say? If we are caught in a lie – even one borne of a genuine misunderstanding, will we be believed? And if we mumble and say ‘So’ or ‘sort of’ or ‘like’ every three words, won’t that eventually be all that the jury hears?

At court, the effect of all those potential failings can be catastrophic – the guilty freed, the innocent convicted (it applies to both sides!), our reputation tarnished.

The question I have, therefore, is – why do we apply such deep thinking, preparation and motive to our professional lives, and rarely to our personal lives?

Aren’t the potential consequences as bad? Maybe even worse?

You wouldn’t answer a client back – but you snap at your spouse. You wouldn’t talk down to a co-worker (deserved as it may be), but you shout at your kids in desperation. You shave, dress and present yourself nicely on the job, but wear a dressing gown all day when at home.

Before you bite, there are times and even days when that last one is all you feel like doing, and I have been known to spend a few hours building up the motivation to get going. But if those behaviours, alternating between work and play are your default position, ask yourself whether your superb professional reputation would be sullied if people knew what you were like at home. And also ask yourself – which IS the real me?

And make sure that the one you think reflects the better you – is the one you choose to be as much of the time as possible.

You may take the view that people make allowances for lesser standards, or that they don’t know what you’re like off the clock so it doesn’t matter. Maybe.

But my experience is that people aren’t so easy-going when it comes to other people’s standards. And when you think they don’t know or don’t care – they usually find out, and they will enjoy letting you know that they know. And the work and opportunities they provide you will reflect that knowledge.

Reputation MATTERS. That may seem unjust, but it’s true.

I hope my students will take on board what I have taught them. They are good people. I hope that my example (suit, waistcoat) reflects well on me in class and they see that I am walking my talk, and so see that as a template for their day in court.

But I also hope that this impression is an accurate reflection of me as a congruent ‘whole’.

If not – I have some work to do.

For more on such philosophies, read The Three Resolutions, available HERE on Amazon.

Do THIS for the Ones You Love.

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Identifying and clarifying your personal values is more than an academic exercise. It is an activity which can define you on your own terms and which can lead you to the kind of success which is sustainable. Knowing your values and then living in congruence with what you know provides you with four important benefits.

First of all, your values can provide you with a sense of security. I say ‘can’ because they will only do that if they are in alignment with, if not exactly the same as, true principles. That’s a whole other article. But knowing them can provide you with the knowledge that whatever happens, they won’t fail you. You can fail them if you lack the discipline to enforce your own rules, the rules that were created in their regard, but they will never let you down. Properly identified and complied with, your values were rules you set that consciously or unconsciously will support you in times of challenge.

Secondly, they provide guidance. When those challenges, problems, situations, events and other ‘happening’ words take place that make you pause in confusion over what to do in response, your values will objectively tell you what (you know) you should do. They do this by reminding you what you decided, in advance, was the ‘right thing’ to do. It’s when you ignore your own advice (conscience) that you feel shame, guilt or strong doubts about any action you took.

Properly considered values provide you with wisdom. Knowing that you have already considered them, they will pay you back by reminding you of the wisdom that you found in defining them. It’s a loop. “I chose my values wisely, they therefore advise me wisely, I learn better, and that new wisdom repays me.” But the new wisdom reinforces the old wisdom – it rarely replaces it if the original value was in line with reality and genuine principles. But yes, if the old value was ill-considered, experience can result in a reassessment.

And your values provide you with a sense of power. Knowing that what you are doing is the right thing to be doing, reinforces your mental capacity to choose and to enforce that value in the situations that demand such application.

You best come to know when you have lived in accordance with your values when you suffer a challenge and, despite the potential for pain that your values-based decision may cause you, you make the values-based choice – and you feel good about it. Even when you feel a sense of disappointment about the actual outcome – you feel satisfied that you did right. You can then deal with that new outcome without the emotional baggage that a ‘wrong choice’ may have created.

I know that’s happened to me occasionally. My last resignation was the result of a values-based decision to walk away from a damaging situation regardless of the sense of injustice I felt. I won’t say it wasn’t painful, but the pain is assuaged by the firm belief that my solution was as right for me as it was for anyone else.

In my website https://threeresolutionsguy.com you can find a free exercise through which you can identify and define your personal values. It is both an easy and difficult task. Finding the term for a value is easy – defining it is a little more complicated as it requires you to imagine the situations in which it may apply and to define your response accordingly. And actually living it can be very challenging indeed – espousing honesty and then using little white lies is risky.

But it is worth it. I’ve lost count of the number of times the act of reviewing my value statements has jolted me into action. The same process could serve you.

And those you serve – not just your employer or client, but those you love.

Do it for them.

For a detailed values identification process, read The Way, available HERE on Amazon.

The World Has Lost All Reason – Have You?

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Ayn Rand wrote, “Those who deny reason cannot be conquered by it.” At the same time, police officers say, “Accept nothing, believe no-one and check everything.” Police live on an evidence based basis (so the reason someone invented the phrase ‘evidence-based policing’ when it is ALL evidence-based policing, escapes me.)

Both phrases relate in some way to the Second Resolution. Rand’s lends itself to Character – the acknowledgment that we are not all-knowing, and that where we express opinion we may be wrong. In other words, humility. Ideologists don’t like that idea. They prefer to counter Rand’s tenet by shouting louder. Argument is not key to winning; silencing the other side is their route to ‘right’.

The police motto lends itself to Competence. It’s about not accepting ‘facts’ blindly. It’s about questioning to identify fact from fiction, truth from exaggeration. All towards ensuring that action taken is the best solution to the challenge faced.

There is a corollary to that, of course. When I hear the expression ‘there is no evidence that….’, my next question is always ‘Has anyone actually looked?’ Zebras didn’t ‘exist’ until someone saw one. The evidence wasn’t there. Then, when the first person to saw one described it, some disbeliever or doubter would say, ‘That’s just anecdotal evidence’. Which all eye-witness testimony is, so it’s as valid an evidential basis as any.

I digress.

Yes, there are overlaps between those character- and competence-based expressions – there always are. To a degree that is hard to quantify, character enables competence, and competence develops character. But character listens, because competence requires it.

I watch too much television, but I try to watch debates to gain a better understanding of ‘things’. And it grieves me to watch the shouters who can’t wait to debunk their opponent’s statements before they are clarified, and do so by shouting over them. Those shouters are the ones Rand means when she writes of those who won’t be cowed by reason – they won’t listen to see if something is reasonable.

I’ll be frank. A lot of the v-word debate at the moment smacks of an unwillingness to listen. There are too many emotion-based, rather than rationale-based arguments being made. I have questions (police tenet) but the answers I get are likely to be emotion-based rather than factual. Truth be told, my experience of the whole COVID things is different to others. I know of absolutely no-one in my circle of family/friends/community who has died, or who has suffered more than a sore throat and lack of taste for a couple of days. This situation serves my scepticism. It seems that if you know me, you’re safe.

But listening to the ‘don’t kill granny’ arguments, I accept nothing, believe no-one and question a lot. Not so much about the virus, but about how the situation is being used to do things which otherwise would not be countenanced by a free society. And I admit to wondering why this immunisation programme differs from tetanus (10 years), Hep C (5 years), smallpox, MMR (both once, ever) and other preventative treatments. Which doesn’t stop me seeking them, just questioning why it is the only three-times in a year version.

But as long as the fire of debate is fanned by those whose interests do not necessarily match my own, I will remain doubtful about any argument that is made at a higher decibel level than that used by the other ‘side’.

When you shout, you can’t use – or hear – reason.

Why Knowing ‘Service Theory’ is not enough.

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Retirement sucks. Enforced retirement sucks even more. What’s more, the longer the gap between stopping work and finding alternatives, the harder it is to find the motivation to do so. But the biggest suck of all is knowing how productive and organised you are, when you haven’t much to organise and produce.

Which is a lie, to be frank. Nobody has nothing to do. But after years of managing work in the service of an employer, coping with interruptions, dealing with new projects, facing greater challenges and fending off – sorry – helping other people, managing your own life and household comes a poor second. Or does it?

When writing about the service-orientation of principle centred leaders, Stephen Covey wrote, “I emphasise the principle of service yoking up because I have come to believe that effort to become principle-centred without a load to carry simply will not succeed. We may attempt to do it as a kind of intellectual or moral exercise but if we don’t have a sense of responsibility, of service, of contribution, something we need to pull or push, it becomes a futile endeavour.”

Which profoundly makes my point. Knowing that serving is a worthwhile endeavour means little or nothing in the absence of actually providing that service.

I guess that’s one of the reasons for these blogs. My avowed intention is to bring the word of Stephen Covey to greater prominence (if that is even possible) so that others may benefit from learning what I have learned. I have taken one of his concepts and expanded upon it as both an intellectual exercise and in an effort to become a principle-centred leader, myself. Unfortunately, fate slapped me in the face and I found myself looking at The Three Resolutions from an academic perspective when I lost the opportunity to serve an organisation that I still hold in high regard.

So I still serve. I don’t have a formal job, but through this medium and other routes I train, I teach, and I develop others. And in doing so I still get to organise and produce, even if the pay is pitiful. 😊

Service does not require compensation – in fact the best service is arguably unrewarded by money. But that doesn’t mean that service shouldn’t be rewarded. As implied by Covey, the idea is that whatever it is you are called upon to do by way of providing any service, you yolk up and put your back into it. You provide the best service that you can. You do so by proactively choosing that your best is what you are willing to give.

Which takes discipline. And it means being competent at whatever it is that your service requires of you.

And not just in the workplace. There’s another, important part of your life that requires competent service. Your family. If you just teach, listen to, nurture and provide good example to your immediate household, that’s a service. So be good at listening. Become more patient and understanding. Provide for them if that is within your role, and if you aren’t the breadwinner, just be fully present.

That is the best part of being retired. Four and a half grandchildren who can see me when they want, where they want. And I get to see them, too.

I may miss work. But now I have a new job. Pappy. No dosh, but the best job in the world.